At a Glance
- Tasks: Assist customers, maximise sales, and handle warehouse duties in a dynamic trade environment.
- Company: Join Bassetts, a leading trade merchant with a people-first approach.
- Benefits: Competitive salary, bonuses, generous pension, and health perks like free healthcare access.
- Other info: Full-time role with excellent opportunities for personal and professional growth.
- Why this job: Gain valuable experience in customer service and sales while building your career.
- Qualifications: Preferably have plumbing industry experience and strong customer service skills.
The predicted salary is between 25000 - 32000 £ per year.
Salary: Competitive Salary + Bonus + Excellent Benefits
We are Bassetts, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary there are also benefits on tap – including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity / adoption leave
- Access to a great range of online and high street discounts
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Trade Counter Assistant based in Dungannon, you’ll be responsible for:
- Assisting customers on the trade counter by understanding their specific needs and providing product advice and recommendations
- Proactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships
- Handling customer phone calls and emails with a positive and proactive approach, building strong relationships and ensuring exceptional customer service
- Carrying out general warehouse duties, including picking and packing customer orders and unpacking stock to be booked in on our system and put away in the warehouse which will involve manual handling heavy stock i.e. toilets, sinks, boilers & radiators
This is a full-time, permanent role working 42.50 hours per week Monday - Wednesday 07.30am - 5.00pm, Thursday 07.30am - 8.00pm (on a rota basis), Friday 07.30am - 4.00pm.
And here’s what we’d like you to have:
- Plumbing Industry experience is preferential
- Experience of working in a busy trade counter environment
- Proven experience in Face to Face sales and customer service
- Dependable team player, prepared to support in all areas of the branch with a strong work ethic
- Eagerness to learn, with a positive and enthusiastic attitude
We look forward to receiving your application!
Trade Counter Assistant in Middletown employer: Bassetts (Wolseley) Limited
At Bassetts, part of the Wolseley Group, we are dedicated to fostering a supportive and dynamic work environment in Dungannon, where our employees are valued and encouraged to grow. With competitive salaries, generous benefits including a matched pension scheme and wellness initiatives, we prioritise the well-being and development of our team members through our award-winning Wolseley Talent Guild. Join us to build a rewarding career while making a meaningful impact in the trade industry.
Contact Details:
Bassetts (Wolseley) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Assistant in Middletown
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bassetts and the Wolseley Group. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and sales. Think about your past experiences and how they relate to the role of a Trade Counter Assistant. We want you to shine when discussing your skills!
✨Tip Number 3
Show off your personality! When you’re at the interview, let your enthusiasm and positive attitude shine through. Bassetts is looking for someone who can build strong relationships with customers, so don’t be afraid to show them your friendly side.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role!
We think you need these skills to ace Trade Counter Assistant in Middletown
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any plumbing industry experience or customer service roles you've had, as this will show us you're a great fit for the Trade Counter Assistant position.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to work with us at Bassetts and how your background aligns with our values. Keep it friendly and professional, and don’t forget to mention your enthusiasm for the role!
Show Off Your Customer Service Skills:Since the role involves engaging with customers, make sure to provide examples of how you've successfully handled customer interactions in the past. We love seeing candidates who can demonstrate their ability to build strong relationships and provide exceptional service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Bassetts (Wolseley) Limited
✨Know Your Products
Before the interview, brush up on the products you'll be dealing with as a Trade Counter Assistant. Familiarise yourself with common plumbing items like toilets, sinks, and radiators. This will help you provide informed advice to customers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled customer interactions in the past. Think about times when you went above and beyond to assist a customer or resolved a tricky situation. This will demonstrate your ability to build strong relationships and provide exceptional service.
✨Demonstrate Team Spirit
Bassetts values team players, so be ready to discuss how you've collaborated with colleagues in previous roles. Share specific instances where you supported your team or contributed to a positive work environment. This will highlight your dependability and strong work ethic.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available through the Wolseley Talent Guild or how the team promotes health and wellbeing. This shows your eagerness to learn and engage with the company culture.
