Food Service Host

The best thing about this role is the opportunity to make a difference by improving the health of our patients. Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.

What you’ll do:

• The Food Service Host completes assigned functions within the department, providing excellent customer service, operating and maintaining dietary food equipment.
• Through constant interactions with customers, physicians, nursing, and visitors, provide efficient, courteous, and accurate service.
• Perform a variety of routine duties in the sanitation area of the Food Service Department.
• Promote meal assistance to all patients on a daily basis, including meal selection, service, and retrieval.
• Accurately serve food and beverage to patients in accordance with the patient’s diet prescription.
• Verbally communicate patient concerns with the clinical dietitian, such as education needs and inadequate meal consumption.
• Competently use dietary software for patient diet information, ordering, and ticketing.
• Adhere to all cash handling guidelines.
• Perform a variety of customer, food, and sanitation-related activities, troubleshooting as necessary.
• Develop and maintain excellent communication skills with patients, customers, and coworkers.
• Respond to patient and customer issues and concerns in a timely manner.
• Visit all patients on assigned floors for menu selections.
• Deliver trays and obtain menu selections tactfully and with concern for patient well-being.
• Assess the needs of the customer and deliver products to meet these needs.
• Record food temperatures during meal hours and take action when temperatures are not to standards.
• Maintain accurate cash drawers.
• Maintain personal hygiene, including proper uniform according to department standards.
• Complete all daily washing and sanitizing tasks.
• Maintain a safe and clean work area.
• Perform all assigned daily and monthly cleaning tasks.
• Complete weekly cleaning lists.
• Respect and use equipment appropriately.
• Train new employees in the correct manner of workflows.
• Clean and stock immediate work area before leaving at the end of the shift.
• Control food and paper waste and use resources efficiently.
• Maintain and check floor par stocks on assigned floors.
• Ensure excellent customer service.
• Present a professional courteous manner when dealing with patients, physicians, visitors, and staff.
• Greet each patient and customer with a smile and a helpful demeanor.
• Resolve customer complaints in a polite manner.
• Treat co-workers with respect and allow for different work styles and viewpoints.
• Participate in department Practice Council.
• Perform similar or related duties as requested or directed.

What we need from you:

Education/Qualifications: High School Diploma or equivalent, preferred.

Experience: Previous Food Service experience, preferred.

Skills: Communication, Building Relationships, Listening, Computer Skills, Attention to Detail.

Physical Requirements: Medium Work - Exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects. Occasional balancing, climbing, crouching, grasping, hearing, kneeling, lifting, pulling, pushing, reaching, repetitive motion, stooping, tactical sense, visual acuity, fit testing. Constant typing/clerical/dexterity, seeing/monitor/computer use, talking, standing, walking.

Hazards: Occasional bodily fluids/bloodborne exposure, burns, chemical.

Working conditions: Occasional noise, wet and/or humid, odors.

Travel: The job may require travel from time-to-time, but not on a regular basis.

Total Rewards: Bassett Healthcare Network’s commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include: Paid time off, including company holidays, vacation, and sick time; Medical, dental and vision insurance; Life insurance and disability protection; Retirement benefits including an employer match; And more!

Pay Range: Salary is based on a variety of factors, including qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network.

We love the difference people bring: We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, creed, sex, age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression, genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.