At a Glance
- Tasks: Deliver top-notch customer service and handle diverse enquiries.
- Company: Join a supportive team at a local council with a focus on community.
- Benefits: Enjoy generous holidays, healthcare cash plan, and flexible working hours.
- Other info: Inclusive workplace that values diversity and offers career growth.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a calm approach under pressure.
The predicted salary is between 12 - 15 € per hour.
Customer Services Advisor – 9 month Fixed Term with potential for extension. Part Time, 29.6 hours per week. Join our Customer Services Team based primarily at our Retford offices with flexibility to work at other sites as required. In this role you will deliver a high-quality, front-line service as the first point of contact for customers, handling a wide range of enquiries relating to Benefits, Council Tax, Housing, Planning and other Council services, and operating the Council’s switchboard facilities.
Key Responsibilities
- Deliver front‑line customer service to callers and visitors.
- Respond to enquiries about Benefits, Council Tax, Housing, Planning and other Council services.
- Operate the Council’s switchboard facilities and route calls appropriately.
- Provide accurate information and support to customers and maintain customer records.
- Ensure data integrity and compliance with data protection policies.
Key Requirements
- Strong communication skills and the ability to remain calm under pressure.
- Professional, courteous approach with strong teamwork skills.
- Flexibility to meet service demands and adapt to changing priorities.
- Experience in a customer‑service or call‑center environment is desirable.
Benefits
- Generous employee benefit package including 26‑32 days holiday plus bank holidays, free healthcare cash plan, flexitime and more.
Equality, Diversity and Inclusion
We value diversity and are committed to creating an inclusive workplace. We actively welcome applications from all sections of the community and our recruitment processes are fair, transparent and designed to ensure that everyone is treated equally at every stage.
Customer Service Advisor (9 month Fixed Term) in Worksop employer: Bassetlaw District Council
As a Customer Service Advisor at our Retford offices, you will be part of a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a generous benefits package including flexible working hours, ample holiday entitlement, and a commitment to equality and diversity, we strive to create a rewarding environment where you can thrive while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (9 month Fixed Term) in Worksop
✨Tip Number 1
Get to know the company! Research their values and services, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering top-notch customer service, try role-playing common scenarios with a friend. This will help you stay calm under pressure and respond effectively to enquiries.
✨Tip Number 3
Be flexible and adaptable! The job description mentions changing priorities, so be ready to showcase your ability to handle different tasks. Share examples from past experiences where you've successfully adapted to new challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our Customer Services Team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor (9 month Fixed Term) in Worksop
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Advisor. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills:Since strong communication is key for this role, give examples in your application that demonstrate your ability to handle enquiries and provide accurate information. We want to see how you can keep calm under pressure!
Highlight Your Teamwork Experience:We love a good team player! Share any experiences where you've worked collaboratively with others, especially in customer service or call-centre environments. This will show us you're ready to jump into our Customer Services Team.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bassetlaw District Council
✨Know Your Stuff
Before the interview, make sure you brush up on the key services mentioned in the job description, like Benefits, Council Tax, and Housing. Being able to discuss these topics confidently will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is crucial. During the interview, practice clear and concise responses. You might even want to prepare a few examples of how you've handled difficult customer interactions in the past.
✨Demonstrate Flexibility
The role requires adaptability to changing priorities. Be ready to share instances where you've successfully adjusted to new challenges or demands in previous jobs. This will highlight your ability to thrive in a dynamic environment.
✨Emphasise Teamwork
Since teamwork is essential for this position, think of examples where you've collaborated effectively with others. Discussing your experience in a team setting will show that you can contribute positively to the Customer Services Team.
