At a Glance
- Tasks: Provide first-line support and resolve customer enquiries across various Council services.
- Company: Bassetlaw District Council, dedicated to excellent customer service.
- Benefits: Generous leave, healthcare cash plan, flexible working, and employee benefits.
- Other info: Join a supportive team and enjoy a rewarding work environment.
- Why this job: Make a real difference in your community while developing valuable customer service skills.
- Qualifications: Strong communication skills and experience in a customer-facing role.
The predicted salary is between 24081 - 29433 £ per year.
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The position requirements are detailed below. Please ensure that you have read all the associated information fully and have addressed this in your application.
Make a difference to people's lives every day
Bassetlaw District Council is looking for a proactive and customer-focused Contact Centre Advisor to join our busy Customer Services team on a full-time basis.
This is an exciting opportunity to play a key role in delivering excellent customer service to residents, customers and partners across the district.
As the first point of contact for many enquiries, you will help people access Council services, provide advice and information, process requests and support customers to resolve issues quickly and effectively.
Working within a supportive team environment, you will contribute to ensuring customers receive a professional, efficient and empathetic service while helping to promote digital services and maintain high standards of customer care.
About the role
As a Contact Centre Advisor, you will provide first-line support across a wide range of Council services, handling customer enquiries by telephone, email and other digital channels.
You will work to resolve enquiries at the first point of contact wherever possible, ensuring customers receive accurate information and excellent service.
Key responsibilities include
- Acting as the first point of contact for customer enquiries across Council services.
- Responding to telephone, email and digital enquiries in a professional and courteous manner.
- Supporting customers with Council, housing and partner organisation services.
- Providing support to vulnerable customers and dealing with sensitive situations with empathy and professionalism.
- Promoting digital services and helping customers complete online applications and transactions.
- Processing payments and maintaining accurate records in relevant systems.
- Using customer relationship management and other business systems to record and manage enquiries.
- Completing administrative duties that support the efficient delivery of customer services.
- Working collaboratively with colleagues and partner organisations to ensure excellent service delivery.
About you
We are looking for someone who is
- An excellent communicator with strong written, verbal and interpersonal skills.
- Calm, professional and able to deal confidently with challenging situations.
- Experienced in a customer-facing environment, handling enquiries and resolving issues.
- Organised, accurate and comfortable completing administrative tasks and processing information.
- IT literate, with experience using Microsoft Office and digital systems.
- Committed to confidentiality, data protection and handling personal information appropriately.
- Flexible, adaptable and able to work effectively as part of a team.
- Be part of a supportive and friendly Customer Services team.
- Make a real difference to local residents and communities.
- Develop your customer service skills within a varied and rewarding role.
- Access the Local Government Pension Scheme and a range of employee benefits.
- Enjoy flexible working arrangements where service needs allow.
Interested?
If you would like more information about the role, please contact Adele Watson on (01909) 533533.
We offer a generous employee benefits package including 26-32 days annual leave plus bank holidays, free healthcare cash plan, flextime and much more.
Please review the Job Description and Person Specification and discover more about what it's like to work for the Council via the careers website.
We value diversity and are committed to creating an inclusive workplace.
We actively welcome applications from all sections of the community.
Our recruitment processes are fair, transparent and designed to ensure that everyone is treated equally at every stage.
Thursday 1 st October 2026
Interview date
- To be confirmed
- #J-18808-Ljbffr
Contact Centre Advsior in Worksop employer: Bassetlaw District Council
Bassetlaw District Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises employee well-being and professional growth. As a Climate Change Officer, you will not only contribute to vital sustainability initiatives but also enjoy a comprehensive benefits package, including generous holiday allowances and flexible working arrangements, all while making a tangible impact in your local community.
Contact Details:
Bassetlaw District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advsior in Worksop
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bassetlaw District Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bassetlaw District Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Advsior in Worksop
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bassetlaw District Council:Your cover letter is your chance to shine! Tell us why you want to work at Bassetlaw District Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bassetlaw District Council!
How to prepare for a job interview at Bassetlaw District Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
