At a Glance
- Tasks: Provide top-notch customer service and support in our Contact Centre.
- Company: Bassetlaw District Council, dedicated to excellent customer care.
- Benefits: Generous holiday, free healthcare plan, flexitime, and more perks.
- Other info: Diverse workplace with equal opportunities for all applicants.
- Why this job: Join a supportive team and develop your skills while helping the community.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 21459 - 22878 £ per year.
Salary: £21,459.20 – £22,878.40 (pro rata for part time). Part Time, 29.6 hours per week.
Bassetlaw District Council is committed to offering a high level of customer service and is seeking an enthusiastic, customer‑focused individual to join our Customer Services team. This post offers unique challenges and provides an excellent opportunity to develop your skills and experience.
ResponsibilitiesBased at our Contact Centre at Queen’s Buildings, Potter Street, Worksop, the successful candidate will provide an efficient service to customers accessing our Golden Number service. This role is responsible for delivering a high quality and effective response to all customer enquiries and will provide relevant administration support and data entry to keep software systems up to date.
QualificationsApplicants must be committed to providing a high level of customer care and possess good communication skills. You must stay calm under pressure and deal with members of the public, Officers, and Members in a courteous manner, and be a flexible, strong team member who can meet the demands placed upon the team.
BenefitsWe offer a generous employee benefit package including 26‑32 days holiday plus bank holidays, free healthcare cash plan, flexitime and more. We value the diversity of our people and actively encourage applications from all sections of the community. We maintain fair and well‑thought‑out recruitment processes at every stage to make sure that everyone is treated equally.
Contact Centre Advisor in Worksop employer: Bassetlaw District Council
Bassetlaw District Council is an excellent employer that prioritises customer service and employee development. With a supportive work culture, generous benefits including up to 32 days of holiday, and opportunities for skill enhancement, this role as a Contact Centre Advisor in Worksop offers a rewarding environment for those passionate about making a difference in the community.
Contact Details:
Bassetlaw District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor in Worksop
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Bassetlaw District Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Bassetlaw District Council and let us see your personality shine through!
We think you need these skills to ace Contact Centre Advisor in Worksop
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Bassetlaw District Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Bassetlaw District Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Bassetlaw District Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Bassetlaw District Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Bassetlaw District Council will surely appreciate.
