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- Tasks: Lead a team to enhance customer experience and manage complaints effectively.
- Company: Join Bassetlaw District Council, dedicated to improving community services.
- Benefits: Enjoy 26-32 days holiday, free healthcare cash plan, and flexible working hours.
- Why this job: Be part of a culture that values customer voices and drives positive change.
- Qualifications: Experience in customer service and complaint management is essential.
- Other info: Apply early as the vacancy may close once suitable candidates are found.
The predicted salary is between 32654 - 35235 £ per year.
This is an exciting time for the Customer Experience Team, we are reviewing the current operating model and are changing the way we work to make us more effective. We are looking for an experienced Senior Customer Experience Officer to manage this team to deliver a consistent, fair, and impartial complaints investigation process for our customers and provide a point of contact for our complainants, leading, and coordinating investigations and responses.
In addition to this they will support the Head of Housing with the investigations of Stage 2 Complaints and provide information for all the Ombudsman referrals. This role will be key in driving and enhancing our customer/people centric culture, ensuring that customers are heard, understood, and receive an outstanding end to end customer journey that ensures we deliver our corporate strategy, live our values, and provide good effective customer experiences.
A generous employee benefit package including 26-32 days holiday plus bank holidays, free healthcare cash plan, flexitime and so much more. We value the diversity of our people and actively encourage applications from all sections of the community. We maintain fair and well thought out recruitment processes at every stage to make sure that everyone is treated equally.
To apply please visit Jobs and careers | Bassetlaw District Council to upload your CV and covering letter, highlighting your relevant experience, qualifications, skills and achievements. Please note that the application process will require you to upload your CV. If you don't have one to upload, you can download a CV template we've created to help you get started.
We reserve the right to close this vacancy early when we receive sufficient and suitable applications. Therefore, please ensure that you submit your CV as soon as possible so that you can be considered for this role. Interview date: 25 July 2025.
Senior Customer Experience Officer employer: Bassetlaw District Council
Contact Detail:
Bassetlaw District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Experience Officer
✨Tip Number 1
Familiarise yourself with the current trends in customer experience management. Understanding the latest strategies and tools can help you demonstrate your expertise during discussions with the hiring team.
✨Tip Number 2
Network with professionals in the customer experience field. Engaging with others in the industry can provide insights into best practices and may even lead to referrals or recommendations for the role.
✨Tip Number 3
Prepare specific examples of how you've successfully managed complaints or improved customer satisfaction in previous roles. Being able to share these stories will showcase your relevant experience effectively.
✨Tip Number 4
Research Bassetlaw District Council's values and recent initiatives. Tailoring your conversation to align with their mission and demonstrating your commitment to their goals can set you apart from other candidates.
We think you need these skills to ace Senior Customer Experience Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of the Senior Customer Experience Officer position. Highlight how your experience aligns with managing complaints investigations and enhancing customer journeys.
Tailor Your CV: Customise your CV to reflect relevant experience, qualifications, and skills that match the job requirements. Emphasise your achievements in customer service and any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your motivation for applying and how your background makes you a suitable candidate. Use specific examples to demonstrate your ability to lead a team and improve customer experiences.
Submit Early: Don't wait until the last minute to submit your application. Apply as soon as possible to ensure your CV is considered before the vacancy closes. This shows your enthusiasm and commitment to the role.
How to prepare for a job interview at Bassetlaw District Council
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior Customer Experience Officer. Familiarise yourself with the complaints investigation process and how it aligns with the company's values and corporate strategy.
✨Showcase Your Experience
Prepare to discuss your previous experience in managing customer complaints and leading teams. Highlight specific examples where you've successfully improved customer experiences or resolved complex issues.
✨Demonstrate a Customer-Centric Approach
Be ready to explain how you prioritise customer needs and ensure they are heard and understood. Share strategies you've implemented in the past that have enhanced customer satisfaction.
✨Prepare Questions
Have insightful questions ready for the interviewers about the team's current challenges and future goals. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
