At a Glance
- Tasks: Join our Allocations team to efficiently allocate council properties and provide housing advice.
- Company: Bassetlaw District Council, committed to diversity and inclusivity.
- Benefits: Generous holiday, free healthcare cash plan, flexitime, and more.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Preferably have a level 2 or 3 qualification in customer service or housing.
The predicted salary is between 11439 - 12408 £ per year.
The position requirements are detailed below. Please ensure that you have read all the associated information fully and have addressed this in your application.
Job details:
- Salary Grade 4 (£11,439.20 - £12,408.80 per annum actual salary)
- Directorate of Regeneration and Neighbourhood Services
- Part Time (2 days/14.8 hours)
We have the opportunity for a capable and enthusiastic person to join our busy Allocations team based within Housing Services and located at our offices on Hundred Acre Lane, Worksop. You will be responsible for the allocation of Bassetlaw District Council properties in a timely and efficient manner. This is a key role ensuring empty properties are allocated as quickly as possible, keeping rent loss to a minimum.
You must have the ability to work under pressure, respond flexibly to tight deadlines with excellent customer care skills to enable you to deal with a wide range of customer requirements. You must have strong team working skills, whilst at the same time demonstrating the ability to deliver targets in a challenging environment and a commitment to achieving high levels of customer satisfaction.
You will provide comprehensive housing advice on all aspects of the HomeFinder Choice Based Lettings scheme to internal and external customers. A level 2 or 3 qualification in customer service, housing or a related field would be preferable.
Contact: Ed Drakes, Senior Registrations & Allocations Officer at Edward.Drakes@bassetlaw.gov.uk or (01909) 533 533.
We offer a generous employee benefit package including 26-32 days holiday plus bank holidays, free healthcare cash plan, flexitime and so much more. We value diversity and are committed to creating an inclusive workplace. We actively welcome applications from all sections of the community. Our recruitment processes are fair, transparent, and designed to ensure that everyone is treated equally at every stage. We reserve the right to close this vacancy early when we receive sufficient and suitable applications. Therefore, please ensure that you submit your CV as soon as possible so that you can be considered for this role.
Allocations Officer in Carlton employer: Bassetlaw District Council
Bassetlaw District Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a generous benefits package including up to 32 days of holiday, a free healthcare cash plan, and flexible working hours, we foster an inclusive environment where diversity is celebrated. Join our dedicated Allocations team in Worksop, where your contributions will directly impact the community and help ensure efficient housing solutions for residents.
Contact Details:
Bassetlaw District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Allocations Officer in Carlton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Bassetlaw District Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Bassetlaw District Council and let us see your personality shine through!
We think you need these skills to ace Allocations Officer in Carlton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Bassetlaw District Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Bassetlaw District Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Bassetlaw District Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Bassetlaw District Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Bassetlaw District Council will surely appreciate.
