At a Glance
- Tasks: Assist in service operations, customer support, and inventory management.
- Company: Join the dynamic team at Bass Pro Shops, a leader in outdoor retail.
- Benefits: Enjoy discounts, health benefits, paid time off, and a 401k plan.
- Other info: Great opportunity for growth in a fun, fast-paced environment.
- Why this job: Be part of a passionate team and help customers enjoy their outdoor adventures.
- Qualifications: High school diploma or equivalent; must be 21 years or older.
The predicted salary is between 31500 - 38500 £ per year.
The Service Specialist assists in all aspects of Service Department operations including unit inventory procedures, pre-delivery inspection (PDI) and delivery orientation. The position may also assist customers requiring service or warranty repairs for their boat, motor, trailer or ATV/UTV and at times assist with the sale of parts and accessories.
ESSENTIAL FUNCTIONS:
- Supports a strong commitment to world class customer service to ensure a pleasant and productive shopping experience for all customers.
- Greets all new unit delivery, service, warranty and parts customers in a friendly, prompt and efficient manner.
- Answers service, warranty and parts questions over the phone and in person.
- Assists Receiving Department with the unloading, inspection and VIN verification of new units being delivered to the dealership by the manufacturer.
- Affixes bar code labels to units received and updates lot location in IDS.
- Maintains unit inventory status communication in IDS and assists with physical inventories.
- Prints daily unit delivery schedule to prepare for upcoming orientations.
- Conducts final PDI and inspects detailing of all units scheduled to deliver and reports any issues with unit condition to Service Manager and provides VIN verification to the BA.
- Confirms correct rigging and accessory mounting instructions against the work order.
- Prepares Owner's Delivery Packet and delivery documents in advance of time for pick-up.
- Explains unit and accessory operation, break in and maintenance procedures to customer.
- Assists service customers with documentation of concerns on the TMBC Repair Order.
- Assists Service Manager with the creation of related IDS work order and with keeping customers informed of estimates for needed repairs and progress toward their completion.
- Assists Marine GSM and senior management with the scheduling of work to be performed in the department.
- Remains up-to-date on product warranty policies and procedures.
- Assists with warranty repair authorization and related IDS work order creation, the receiving and sale of parts within the IDS dealer management system and the accepting parts and work order payments, compiling daily batch report and till reconciliation.
- Assists Management and BA to ensure no unit is released until payment is received in full.
- Maintains a clean and professional work area.
- ALL OTHER DUTIES AS ASSIGNED.
EXPERIENCE/QUALIFICATIONS:
- High School education or equivalent experience.
- Must be at least 21 years old to qualify for this position.
KNOWLEDGE, SKILLS, AND ABILITY:
- Ability to complete simple math calculations.
- Ability to communicate in a friendly and professional manner with customers, vendors and fellow associates.
- Ability to establish and maintain effective working relationships with customers, management and co-workers.
- Ability to perform various functions within Dealership Management data entry system.
TRAVEL REQUIREMENTS: N/A
PHYSICAL REQUIREMENTS:
- Able to lift up to 50 pounds.
- Able to work in and out of doors / in non-air conditioned environment.
- Able to stand for extended periods.
INDEPENDENT JUDGEMENT: Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.
Full Time Benefits Summary:
- Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Medical, Dental, Vision, Health Savings Account, Flexible Spending Account, Voluntary benefits, 401k Retirement Savings, Paid holidays, Paid vacation, Paid sick time, Bass Pro Cares Fund and more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
Service Specialist employer: Bass Pro Shops
Bass Pro Shops in Dundee is an exceptional employer, offering a vibrant work culture that prioritises customer engagement and teamwork. Employees benefit from flexible part-time hours, opportunities for personal growth through training, and the chance to be part of a passionate team dedicated to delivering a legendary shopping experience. With a focus on employee well-being and a supportive environment, Bass Pro Shops stands out as a rewarding place to build a career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Service Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bass Pro Shops. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bass Pro Shops before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bass Pro Shops:Your cover letter is your chance to shine! Tell us why you want to work at Bass Pro Shops specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bass Pro Shops!
How to prepare for a job interview at Bass Pro Shops
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
