At a Glance
- Tasks: Provide top-notch customer service and assist with merchandise returns.
- Company: Join the vibrant team at Bass Pro Shops, a leader in outdoor retail.
- Benefits: Enjoy discounts, paid holidays, and a 401k retirement plan.
- Other info: Flexible part-time hours with opportunities for growth in a fun environment.
- Why this job: Be part of a legendary experience for customers while gaining valuable skills.
- Qualifications: High school diploma or equivalent; friendly communication skills required.
The predicted salary is between 10 - 12 £ per hour.
POSITION SUMMARY
The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers.
ESSENTIAL FUNCTIONS
- Secures all firearms brought into the store with trigger locks.
- Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
- Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
- Greets all customers as they enter the store in a friendly and outgoing manner.
- Handles customer’s merchandise returns; complete refund / exchange paperwork.
- Sorts returns by category and return to proper area.
- Sells appropriate Hunting and Fishing Licenses.
- Handles and administers all incentive and reward programs.
- Remains product knowledgeable.
- Remains aware of advertised sales.
- Keeps work area clean, neat and well stocked with supplies.
- Follows all Company Policies and Procedures.
- Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by:
- identifying and evaluating customers’ needs
- making product recommendations based off this analysis
- promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up.
- ALL OTHER DUTIES AS ASSIGNED.
EXPERIENCE/QUALIFICATIONS
- Minimum Degree Required: High school diploma or equivalent experience.
- KNOWLEDGE, SKILLS, AND ABILITY
- Ability to calculate figures such as discounts and make change to customers
- Ability to communicate in a friendly and professional manner to our customers and other associates
- Ability to establish and maintain effective working relationships with Management, coworkers and customers
- Ability to operate computerized Point of Sale register system
- TRAVEL REQUIREMENTS
- N/A
PHYSICAL REQUIREMENTS
- Constantly stand and/or walk during shift
- Constantly communicate with others to exchange information
- Constantly repeat motions that may include the wrists, hands and/or fingers
- Occasionally ascend or descend ladders, stairs, ramps, etc.
- Occasionally work in low or high temperatures
- Occasionally work in noisy environments
- Light work that includes constantly lifting and moving objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)
- INDEPENDENT JUDGEMENT
- Performs tasks and duties under general supervision, using established procedures and innovation.
Chooses from limited alternatives to resolve problems.
Occasional independent judgment is required to complete work assignments.
Often makes recommendations to work procedures, policies, and practices.
Part Time Benefits Summary
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Dental
- Vision
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Bass Pro Cares Fund
• And more!
Bass Pro Shops is an equal opportunity employer.
Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at
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Customer Service Outfitter - Part Time in Dundee employer: Bass Pro Shops
At Bass Pro Shops, we pride ourselves on fostering a vibrant work culture that prioritises world-class customer service and employee satisfaction. As a part-time Customer Service Outfitter, you'll enjoy competitive benefits including discounts on retail merchandise and access to our renowned conservation attractions, all while working in a dynamic environment that encourages personal growth and teamwork. Join us in creating legendary experiences for our customers in a supportive and engaging atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Outfitter - Part Time in Dundee
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Bass Pro Shops and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Bass Pro Shops and let us see your personality shine through!
We think you need these skills to ace Customer Service Outfitter - Part Time in Dundee
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Bass Pro Shops.
Get Familiar with Our Brand:Before applying, take some time to learn about Bass Pro Shops and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Bass Pro Shops
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Bass Pro Shops.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Bass Pro Shops will surely appreciate.
