At a Glance
- Tasks: Lead a dynamic team and ensure smooth daily operations in a vibrant restaurant.
- Company: Join Basrah Lounge, a lively venue known for its authentic cuisine and exceptional hospitality.
- Benefits: Enjoy a competitive salary, staff perks, and the chance to make a real impact.
- Other info: Flexible hours and a friendly environment await you!
- Why this job: Step into a senior role where your leadership can shine and transform guest experiences.
- Qualifications: Previous experience in a senior hospitality role and strong leadership skills are essential.
The predicted salary is between 36000 - 40000 £ per year.
General Manager – Basrah Lounge
Job Type: Full-time. Schedule: Flexible hours, including evenings, weekends and bank holidays.
Basrah Lounge is looking for an experienced, confident and hands-on General Manager to oversee the daily operation of our busy restaurant and lounge.
The successful candidate will be responsible for leading the team, maintaining excellent customer service, managing staff performance and ensuring the venue operates smoothly, efficiently and to a consistently high standard.
Key Responsibilities
- Oversee the day-to-day running of the restaurant and lounge.
- Lead, support and motivate front-of-house, bar and kitchen teams.
- Create and manage weekly staff rotas using the Deputy app.
- Monitor employee attendance, lateness, breaks, availability and working hours.
- Approve timesheets and ensure staff hours are recorded accurately.
- Ensure each shift is appropriately staffed according to business needs.
- Recruit, train and onboard new employees.
- Conduct staff meetings, performance reviews and disciplinary procedures when required.
- Set clear expectations and ensure all team members follow company policies.
- Maintain excellent standards of customer service.
- Handle customer enquiries, complaints and special requests professionally.
- Oversee table bookings, events and busy service periods.
- Monitor stock levels and coordinate ordering with suppliers.
- Reduce unnecessary waste and control operational costs.
- Oversee cash handling, tills, end-of-day reports and banking procedures.
- Monitor sales performance and help achieve business targets.
- Ensure the venue remains clean, organised and presentable.
- Carry out regular checks of the restaurant, kitchen, toilets and customer areas.
- Ensure compliance with food hygiene, health and safety, licensing and fire-safety requirements.
- Work closely with the owners and provide regular updates on staffing, sales, customer feedback and operational issues.
- Step in and support the team during busy periods when required.
- Identify ways to improve service, efficiency and the overall customer experience.
Skills and Experience
- Previous experience as a General Manager, Restaurant Manager or in a similar senior hospitality role.
- Strong leadership and people-management skills.
- Experience creating rotas and managing staff through Deputy or a similar workforce-management system.
- Excellent communication and customer-service skills.
- Confident handling complaints and resolving problems calmly.
- Good understanding of stock control, labour costs, cash handling and sales targets.
- Knowledge of food hygiene, health and safety and licensing requirements.
- Highly organised, reliable and able to work under pressure.
- Comfortable managing a busy restaurant and lounge environment.
- Flexible availability, including evenings, weekends and bank holidays.
- A hands-on management style and willingness to support all areas of the business.
What We Offer
- A senior leadership position within a growing hospitality business.
- A friendly and lively working environment.
- The opportunity to make a genuine impact on the venue’s performance.
- Competitive salary based on experience.
- Staff benefits and additional incentives to be discussed.
Experience
Required
Employment
Full-time
Salary
Benefits
Bonus
Starting time
Immediate start!
- About
- Basrah
Lounge: Basrah Lounge is a vibrant and welcoming restaurant offering authentic cuisine, premium shisha and exceptional hospitality.
We pride ourselves on creating a stylish atmosphere where guests can relax, dine and enjoy memorable experiences.
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Restaurant General Manager in Stretford employer: Basrah Lounge
Basrah Lounge is an exceptional employer that values its team members and fosters a vibrant work culture in the heart of the United Kingdom. With a focus on employee growth and development, we offer competitive salaries and opportunities to shape the guest experience while working alongside a passionate hospitality team. Join us to be part of a dynamic environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant General Manager in Stretford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Basrah Lounge. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Basrah Lounge
Don't be shy about reaching out to Basrah Lounge directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant General Manager in Stretford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Basrah Lounge and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Basrah Lounge
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
