GENERAL MANAGER – BASRAH LOUNGE. We are looking for an experienced, confident and highly organised General Manager to take full responsibility for the day-to-day operation of Basrah Lounge.. This is a senior management position. We need someone who can lead from the front, manage a large team, maintain high standards and take ownership of the business when the owners are not present..
Key Responsibilities
- Lead, manage and motivate the entire restaurant and lounge team..
- Manage supervisors, assistant managers, front-of-house, kitchen and support staff..
- Ensure every department is properly staffed and operating efficiently..
- Prepare and manage staff rotas while controlling labour costs..
- Recruit, train, develop and performance-manage employees..
- Deal professionally with staff issues, complaints and disciplinary matters..
- Maintain excellent standards of customer service and guest experience..
- Handle customer complaints and resolve problems quickly and professionally..
- Ensure food hygiene, health & safety, licensing and company procedures are followed at all times..
- Maintain excellent standards of cleanliness throughout the premises..
- Monitor sales, staffing costs, wastage and other key operating costs..
- Review daily and weekly performance and identify areas requiring improvement..
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