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- Tasks: Lead a team to deliver exceptional guest service and ensure operational excellence.
- Company: Join The Wolak Group, a growing Dunkin' franchise with 90+ locations.
- Benefits: Competitive pay, tuition reimbursement, free food, and comprehensive health coverage.
- Why this job: Be part of a fun team that serves America's favourite coffee and snacks.
- Qualifications: Leadership skills and a passion for customer service.
- Other info: Great career growth opportunities and ongoing training available.
Overview
The Wolak Group is currently hiring for a Shift Leader to join our network! We are an established Dunkin\’ Franchise with 90+ locations and growing. Nothing makes us happier than providing our guests with America\’s favorite coffee, refreshing beverages, tasty baked goods and snacks. Our customers are the reason we are in business, so we strive every day to deliver exceptional service to our guests.
While everyone knows that America Runs on Dunkin\’, at The Wolak Group, we know that Dunkin\’ runs on our incredible team members. Ready to come run with us?
Here\’s What\’s In It For You
- Competitive Pay ranging from $16.25-$19 hr/plus tips! Compensation based on skills/prior experience.
- Hours that work for you
- Tuition reimbursement through Southern NH University*
- FREE Employee Assistance Program for all employees who have been with the Company for at least 30 days and their family members
- Career development and growth
- Ongoing training and development opportunities
- Comprehensive health, dental, and vision coverage*
- 401K Savings to help you save for the future*
- Paid Time Off (PTO)
- Free/discounted food and beverage items
- eligibility requirements
Base pay range
$16.25/hr – $19.00/hr
Responsibilities
- Support operational excellence by role modeling and leading the team to deliver exceptional Guest Service
- Train and coach new and existing employees
- Ensure team members complete all assigned duties and serve safe, quality food/drinks as part of creating a superior guest experience.
Additional information
Click here to view the full job description!
You are applying for work The Wolak Group, a franchisee of Dunkin\’ Donuts, not Dunkin\’ Brands, Inc. or any of its affiliates. Many Dunkin\’ restaurants are owned and operated by an independent franchisee. Each Dunkin\’ franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee\’s restaurant(s). The terms \”Company,\” \”Dunkin\’,\” \”we,\” \”our,\” or \”us\” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin\’ restaurant to which you are applying. Nothing on this site should be construed as Dunkin\’ being involved in or having control over a franchise employee\’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.
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Shift Leader employer: Baskin-Robbins
Contact Detail:
Baskin-Robbins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Wolak Group's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their Dunkin' family.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can lead the team and deliver exceptional guest service.
✨Tip Number 3
Show off your leadership skills! During the interview, share specific examples of how you've trained or coached others in previous roles. Highlighting your experience will demonstrate that you're ready to support operational excellence at The Wolak Group.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and remind them why you’d be a great fit for the Shift Leader role.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee and customer service shine through! We want to see how excited you are about joining our Dunkin' team and making our guests' day a little brighter.
Tailor Your Experience: Make sure to highlight any relevant experience you have in the food and beverage industry. We’re looking for folks who can lead a team and deliver exceptional service, so share those stories that showcase your skills!
Be Yourself: Don’t be afraid to let your personality come through in your application. We value authenticity and want to know what makes you unique. Remember, we’re all about creating a fun and friendly atmosphere!
Apply Through Our Website: For the best chance of joining our awesome team, make sure to apply directly through our website. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Baskin-Robbins
✨Know Your Dunkin' Stuff
Before heading into the interview, brush up on Dunkin's menu and values. Familiarise yourself with their popular drinks and snacks, as well as their commitment to customer service. This shows that you're genuinely interested in the brand and ready to represent it.
✨Show Off Your Leadership Skills
As a Shift Leader, you'll be expected to guide and motivate your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlighting these skills will demonstrate that you’re ready to take on the responsibilities of the role.
✨Practice Customer Service Scenarios
Expect questions about how you'd handle specific customer service situations. Think of a few scenarios where you turned a negative experience into a positive one. This will help you articulate your approach to delivering exceptional guest service during the interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or what success looks like in the Shift Leader role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.