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- Tasks: Build strong relationships with customers and enhance their experience with our telehealth platform.
- Company: Join a rapidly growing startup revolutionising telemedicine with a customer-obsessed culture.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers launch successful telehealth businesses.
- Qualifications: 7+ years in Customer Success, excellent communication skills, and a creative problem-solver.
- Other info: Fast-paced environment where bold ideas are encouraged and teamwork is key.
The predicted salary is between 36000 - 60000 £ per year.
Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers' hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:
- Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.
- Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve.
- Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes.
- Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.
- Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success.
We’re looking for a self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team where you’ll wear many hats. You are passionate and proficient in written and spoken communications.
In this job, you will:
- Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals.
- Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients.
- Manage all current customer data.
- Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders.
- Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform.
- Find comfort in working in a fast-paced startup environment.
- Believe no task is too small and no task is too tall.
Requirements:
- 7+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization.
- Experience in e-commerce.
- Experience with large- to enterprise-sized customer book of business.
- Creative problem solver with a determination to succeed.
- Independent and motivated, with the wisdom to seek help where needed.
- An entrepreneur.
- Highly articulate, ability to communicate effectively both when speaking and writing.
- Highly organized, with the ability to juggle multiple projects in a fast-paced environment.
- Comfortable collaborating with different teams (product, sales, marketing, etc.).
Senior Customer Success Manager employer: Bask Health
Contact Detail:
Bask Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. Don’t be shy; ask for informational interviews or advice. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Bask and understand their mission and values. Think about how your experience aligns with their customer-obsessed culture. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you’re genuinely interested and proactive.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to dive into the exciting world of telehealth with us!
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for enhancing customer experiences shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference for our customers.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Senior Customer Success Manager role. Highlight your experience in SaaS and e-commerce, and don’t forget to mention any creative problem-solving examples!
Be Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at Bask Health
✨Know the Company Inside Out
Before your interview, dive deep into Bask's mission and values. Understand their telehealth platform and how it empowers businesses. This will not only show your enthusiasm but also help you align your answers with their customer-obsessed culture.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles that highlight your experience in customer success, especially in a SaaS environment. Discuss how you've built relationships, driven user adoption, and tackled challenges creatively to demonstrate your fit for the role.
✨Emphasise Your Problem-Solving Skills
Bask values creative problem solvers, so come ready with examples of how you've approached complex issues in the past. Think about times when you had to think outside the box and how you used data to validate your decisions.
✨Be Ready to Collaborate
Since the role involves working closely with various teams, be prepared to discuss how you've successfully collaborated in the past. Highlight your ability to juggle multiple projects and how you’ve contributed to team success in a fast-paced environment.
