At a Glance
- Tasks: Build strong relationships with customers and manage their entire lifecycle.
- Company: Join a rapidly growing telehealth startup focused on customer success.
- Benefits: Flexible remote work, competitive salary, and a supportive team culture.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers launch successful telemedicine businesses.
- Qualifications: 7+ years in Customer Success, excellent communication, and creative problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers' hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:
- Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.
- Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve.
- Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes.
- Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.
- Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success.
We're looking for a self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team where you'll wear many hats. You are passionate and proficient in written and spoken communications.
In this job, you will:
- Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals.
- Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients.
- Manage all current customer data.
- Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders.
- Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform.
- Find comfort in working in a fast-paced startup environment.
- Believe no task is too small and no task is too tall.
Requirements:
- 7+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization.
- Experience in e-commerce.
- Experience with large- to enterprise-sized customer book of business.
- Creative problem solver with a determination to succeed.
- Independent and motivated, with the wisdom to seek help where needed.
- An entrepreneur.
- Highly articulate, ability to communicate effectively both when speaking and writing.
- Highly organized, with the ability to juggle multiple projects in a fast-paced environment.
- Comfortable collaborating with different teams (product, sales, marketing, etc.).
Remote Senior Customer Success Manager in Guildford employer: Bask Health
Bask is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the telehealth industry. As a rapidly growing startup, we prioritise speed, creativity, and customer obsession, offering employees the chance to take ownership of their roles while collaborating closely with a passionate team. With ample opportunities for personal and professional growth, Bask empowers its employees to thrive in a fast-paced environment where bold ideas are celebrated and every contribution counts.
