At a Glance
- Tasks: Support customers in launching and upselling telehealth services while enhancing their experience.
- Company: Join a fast-growing telehealth startup focused on empowering entrepreneurs.
- Benefits: Flexible compensation, dynamic work environment, and opportunities for personal growth.
- Other info: Work in a collaborative, fast-paced environment where every task matters.
- Why this job: Be part of a mission-driven team that values customer success and innovation.
- Qualifications: 5+ years in Customer Success, strong communication skills, and a passion for problem-solving.
The predicted salary is between 60000 - 80000 £ per year.
Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers' hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:
- Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.
- Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve.
- Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.
- Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success.
A look into the day to day:
- Building logic based questionnaires (asynchronous visits) through the Bask software.
- Helping customers launch and upsell medications from start to finish.
- Triaging Bask software and order related questions and issues that come up for any of your accounts, any time of the day.
We're Looking For:
A self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team where you'll wear many hats. You are passionate and proficient in written and spoken communications.
Customer Success at Bask Health is AI-first and customer-obsessed. Work starts in an LLM to clarify intent and context, moves into research and execution, is validated with real patients and partners, and is continuously refined as we learn. AI and self-serve research are default parts of the workflow, not side experiments. We are looking for Customer Success people who take full ownership of their accounts, treat AI as a real collaborator, and care deeply about the patient and provider experience.
What You'll Do:
- Work AI-first: Use LLMs as your starting point to draft communications, structure problems, and think through customer needs. Apply your own judgment to refine the output and make it human.
- Validate with real customers and iterate: Test your approaches with real patients, providers, and partners. Use what you learn to improve how we serve them — before issues become patterns.
- Make automation legible and trustworthy: Help customers understand what Bask's platform is doing on their behalf. Communicate clearly and proactively to build trust while keeping their experience simple.
- Share AI-native workflows: Document prompts, processes, and workflows that work. Share them across the Customer Success team so we raise the bar together.
In this job, you will:
- Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals.
- Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients.
- Manage all current customer data.
- Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders.
- Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform.
- Finding comfort in working in a fast-paced startup environment.
- Believing no task is too small and no task is too tall.
Requirements:
- 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization.
- Experience in e-commerce.
- Experience in the telehealth space.
- Experience with large- to enterprise-sized customer book of business.
- Creative problem solver with a determination to succeed.
- Independent and motivated, with the wisdom to seek help where needed.
- An entrepreneur.
- Highly articulate, ability to communicate effectively both when speaking and writing.
- Highly organized, with the ability to juggle multiple projects in a fast-paced environment.
- Comfortable collaborating with different teams (product, sales, marketing, etc.).
- Proficient in English is a must.
Salary is in USD and we are flexible with compensation.
Customer Success Advocate in England employer: Bask Health
At Bask, we pride ourselves on being a dynamic and innovative telehealth platform that empowers our employees to thrive in a fast-paced startup environment. Our culture is built on customer obsession, accountability, and teamwork, offering ample opportunities for personal and professional growth while working collaboratively to enhance the customer experience. With a focus on AI-driven solutions and a commitment to making a meaningful impact in the telehealth industry, joining our team means being part of a mission-driven company that values your contributions and encourages creative problem-solving.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Advocate in England
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bask Health. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bask Health before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Advocate in England
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bask Health:Your cover letter is your chance to shine! Tell us why you want to work at Bask Health specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bask Health!
How to prepare for a job interview at Bask Health
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
