At a Glance
- Tasks: Drive customer growth using AI tools and develop strategies for account expansion.
- Company: Join a fast-growing telehealth startup revolutionising healthcare with innovative technology.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional development.
- Other info: Collaborative culture focused on bold ideas and customer success.
- Why this job: Be at the forefront of AI-driven growth in the booming telehealth industry.
- Qualifications: 5+ years in customer growth or account management, with hands-on AI experience.
The predicted salary is between 59400 - 72600 £ per year.
- Description
- About Bask Health
Bask is the best Telehealth platform on the market.
Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform.
With hundreds of features to meet the unique needs of Telehealth, we put all the tools in our customers' hands for success.
We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:
- Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.
- Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve.
- Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes.
- Customer-Obsession.
We are obsessed with helping all our customers launch multi-billion-dollar companies with ease.
We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.
- Ownership & Accountability, Together.
We embody a culture of extreme ownership, accountability, and teamwork.
We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success.
About the Role
Customer Growth at Bask Health is AI-first, data-driven, and focused on helping our customers scale successful Telehealth businesses.
We're looking for an AI Customer Growth Manager who combines commercial experience, an entrepreneurial mindset, and hands-on AI proficiency to identify new revenue opportunities and drive measurable account growth.
Unlike a traditional Customer Success role, this position focuses primarily on growing existing customer accounts through strategic expansion, upselling, cross-selling, and increased platform utilization.
You'll use AI tools, customer data, and market insights to uncover growth opportunities, develop targeted expansion strategies, and help customers maximize their business potential through Bask.
We're looking for someone who is comfortable owning growth targets, managing expansion opportunities, and turning data-driven insights into measurable business results.
What You'll Do
- Customer Growth & Revenue Expansion
- Own and execute growth strategies across an assigned portfolio of existing Bask customers.
- Identify, develop, and pursue upsell, cross-sell, and account expansion opportunities.
- Help customers expand their telehealth businesses by launching additional medications, introducing new product offerings, and maximizing their use of Bask's platform.
- Develop strategic account growth plans based on customer goals, business performance, and expansion potential.
- Build strong relationships with customer decision-makers and serve as a strategic partner in their business growth.
- Conduct growth-focused customer meetings to uncover new opportunities and recommend relevant Bask products and services.
- Take ownership of assigned expansion revenue targets and consistently work toward measurable growth outcomes.
- AI-Powered Growth Strategy
- Use AI tools and large language models (LLMs) to research customer businesses, analyze performance trends, and identify potential revenue opportunities.
- Leverage AI-assisted analysis to identify underutilized platform features, customer segments with expansion potential, and opportunities for additional product adoption.
- Develop AI-assisted workflows to improve account research, prospecting within existing accounts, outreach personalization, and growth reporting.
- Use customer data and AI-generated insights to prioritize high-potential accounts and develop targeted growth recommendations.
- Experiment with AI tools and automation to improve the speed, efficiency, and effectiveness of expansion initiatives.
- Validate AI-generated insights against actual customer data before making business recommendations.
- Pipeline Management & Performance
- Build and maintain a pipeline of customer expansion opportunities.
- Track upsell, cross-sell, and expansion opportunities from initial identification through execution.
- Monitor account growth metrics, revenue trends, product adoption, and expansion performance.
- Maintain accurate pipeline records and provide regular forecasts of potential expansion revenue.
- Measure the effectiveness of growth initiatives and refine strategies based on results.
- Identify barriers to customer expansion and work cross-functionally to address them.
- Cross-Functional Collaboration
- Partner with Client Success to identify customers who are ready for additional products, services, or platform capabilities.
- Collaborate with Product, Engineering, Marketing, and other internal teams to support customer expansion initiatives.
- Share customer insights, emerging opportunities, and market feedback to help inform future growth strategies.
- Develop and document repeatable growth playbooks, AI workflows, and successful expansion strategies.
- Work Weekends.
Requirements
What We're Looking For
- 5+ years of experience in Customer Growth, Account Management, Customer Success, or Saa S sales, with demonstrated responsibility for account expansion or revenue growth.
- Experience in e-commerce, ideally supporting DTC brands, online merchants, or e-commerce technology platforms.
- Proven experience driving upsells, cross-sells, account expansion, or measurable revenue growth within an existing customer portfolio.
- Experience managing large or enterprise-sized customer accounts.
- Demonstrated ability to own revenue goals, identify commercial opportunities, and execute growth strategies.
- Experience managing an expansion pipeline, tracking opportunities, and forecasting potential revenue.
- Hands-on experience using AI tools such as Chat GPT, Claude, Gemini, or similar LLMs to support research, analysis, outreach, or business strategy.
- Experience creating or implementing AI-assisted workflows and automations that improve efficiency or business results.
- Ability to provide specific examples of how AI has helped identify opportunities, improve processes, or drive measurable growth.
- Strong analytical skills and the ability to translate customer data into actionable growth strategies.
- Experience working with CRM systems, account performance data, and revenue reporting.
- Strong commercial judgment and the ability to confidently discuss business opportunities with customer stakeholders.
- An entrepreneurial mindset with a strong sense of ownership and accountability.
- Excellent written and verbal communication skills.
- A creative problem solver who is proactive, independent, and comfortable navigating unfamiliar challenges.
- Highly organized, with the ability to manage multiple accounts, expansion opportunities, and competing priorities.
- Comfortable collaborating across teams and working in a fast-paced startup environment.
- How We Work With AI
At Bask Health, AI is a core part of how we research opportunities, develop strategies, and drive customer growth.
We expect our Customer Growth team to
- Use AI to research customer businesses and identify opportunities for account expansion.
- Combine AI-generated insights with customer data and commercial judgment to develop growth recommendations.
- Build AI-assisted workflows that streamline account research, opportunity identification, and reporting.
- Use AI to improve outreach personalization and the effectiveness of customer growth initiatives.
- Continuously experiment with new tools and approaches to improve revenue outcomes.
- Measure the impact of AI-assisted strategies and refine them based on actual results.
- Follow company privacy and security requirements when handling customer or patient information.
- Document and share successful AI workflows and growth strategies.
The ideal candidate doesn't need to be an AI engineer, but should have a proven ability to use AI as a practical tool for identifying opportunities, improving efficiency, and driving measurable business growth.
AI Customer Growth Manager employer: Bask Health
Bask is an exceptional employer, offering a dynamic and innovative work environment that fosters creativity and problem-solving. As a rapidly growing startup in the telehealth sector, we provide our employees with unique opportunities for professional growth and development, while maintaining a strong focus on collaboration and customer success. Our commitment to a high-performance culture ensures that every team member can thrive and contribute to our mission of empowering businesses in the telemedicine space.
StudySmarter Expert Advice🤫
We think this is how you could land AI Customer Growth Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bask Health. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bask Health before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace AI Customer Growth Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bask Health:Your cover letter is your chance to shine! Tell us why you want to work at Bask Health specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bask Health!
How to prepare for a job interview at Bask Health
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
