At a Glance
- Tasks: Investigate and resolve complex SAP issues while collaborating with engineering teams.
- Company: Join Basis Technologies, a top-rated workplace focused on employee growth.
- Benefits: Enjoy competitive salary, global flexibility, and a learning budget.
- Other info: Be part of a dynamic team with excellent career progression opportunities.
- Why this job: Gain deep expertise in SAP while making a real impact on customer success.
- Qualifications: 2-4 years in SAP support, strong debugging skills, and customer-facing experience.
The predicted salary is between 40000 - 50000 £ per year.
THE OPPORTUNITY
This is not a generic SAP support role. If you have spent time in enterprise SAP environments and you want to go deeper, debugging real production issues, working alongside product engineers, and building expertise in a product used by some of the world's most complex organisations, this is worth reading. As a Level 2 Support Analyst at Basis Technologies, you sit at the technical heart of the customer experience. You take the hard cases, the ones that require real root cause analysis, ABAP debugging, and transport management expertise, and you solve them. You work directly with customers' technical teams, and when a defect needs escalating, you hand it to L3 Engineering with your analysis already done.
WHY THIS ROLE?
Product depth, not project breadth. If you have come from a consultancy or service integrator (SI) background, you will know what it feels like to move on before you fully understand what you built. Here, you own the product. You build expertise over months and years, not weeks, and that depth is what makes you genuinely valuable in the SAP ecosystem. You work with Engineering, not around them. When you identify a product defect, you elevate directly to L3 Engineering. You are not managing a relationship with a distant development team, you are a trusted technical voice in the room. That visibility creates real progression opportunities for people who want them. No travel. Stable. Ownership. Many people in SAP consulting reach a point where the project rotation and travel stop being a feature and start being a cost. This role offers the technical challenge without that trade‑off. You get autonomy, direct customer impact, and the stability of a growing product company. The skills you build here are rare. Deep knowledge of SAP transport management, ABAP debugging, and change management processes in a product context - rather than implementation context - is a profile that is hard to find and well‑compensated across the market.
THE ROLE
Reporting to the Head of Support, you will handle Level 2 technical escalations across Basis Technologies' global customer base, organisations running complex, interconnected SAP landscapes where change management failures have real business consequences. You investigate, diagnose, and resolve issues that require genuine SAP technical depth, collaborating across Engineering, DevOps, and Customer Success to bring production incidents to resolution.
WHAT YOU WILL DO
- Technical Support & Root Cause Analysis
- Investigate and resolve Level 2 customer incidents related to Basis Technologies software
- Perform root cause analysis using SAP debugging, log analysis, and system diagnostics
- Diagnose system configuration and environment-related issues with customer technical teams
- Support high‑priority production incidents with urgency and technical rigor
- SAP Debugging & Transport Management
- Debug SAP ABAP programs to identify functional and technical issues
- Analyse transport behaviour across SAP landscapes (DEV, QA, PROD)
- Investigate issues involving transport management, change approvals, and deployment automation
- Apply knowledge of SAP architecture to isolate root causes efficiently
- Customer Engagement
- Communicate clearly with customer technical teams to gather diagnostic information
- Provide professional, technical guidance that resolves issues - not just acknowledges them
- Manage customer expectations effectively during high‑priority incidents
- Engineering Collaboration & Knowledge
- Collaborate with L3 Engineering when product defects are identified - handing over with full analysis
- Work with DevOps on environment‑related issues
- Contribute to knowledge base articles, troubleshooting documentation, and diagnostic playbooks
- Help improve internal support procedures so the team gets better over time
IS THIS ROLE FOR YOU?
Essential
- 2-4 years in SAP technical or functional support within enterprise environments
- Experience with SAP debugging and ABAP code analysis
- Strong understanding of SAP architecture and transport management
- Familiarity with SAP change management processes
- Ability to analyse system logs, dumps, and traces effectively
- Customer‑facing technical support experience - you can hold a difficult conversation professionally
Desirable
- SAP UI5 development experience
- Experience with SAP BTP environments
- Familiarity with SAP integrations and REST/OData APIs
- Experience using Jira Service Management or similar ticketing systems
WHY JOIN US?
Aside from the benefits of role evolution, tangible individual impact, and personal growth that you would expect working in a global scale‑up environment, at Basis Technologies we take looking out for our employees seriously. Benefits include:
- Competitive salary
- Global Flexibility - work abroad for up to one month per year
- Enhanced Parental Leave
- Paid Volunteer Day
- Employee Referral Bonus
- Learning and Development Budget - each employee receives support to continue growing professionally
- Mental Health First Aiders Programme
WHO WE ARE
Basis Technologies has been officially named one of the UK's Best Workplaces by Great Place to Work for three consecutive years. We are a team of 130+ people operating across the UK, US, and Budapest - collaborative, fast‑moving, and genuinely invested in the people who join us.
Level 2 Support Analyst in Bracknell employer: Basistechnologies
At Basis Technologies, we pride ourselves on being an exceptional employer, offering a unique opportunity for Level 2 Support Analysts to delve deep into SAP environments without the burden of travel. Our collaborative work culture fosters personal growth and technical expertise, while our commitment to employee well-being is reflected in our competitive benefits, including global flexibility, enhanced parental leave, and a dedicated learning and development budget. Join us and be part of a team that values your contributions and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Level 2 Support Analyst in Bracknell
✨Tip Number 1
Get to know the company inside out! Research Basis Technologies, their products, and their culture. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for technical questions! Brush up on your SAP debugging and transport management skills. Be ready to discuss real-world scenarios where you've solved complex issues, as this will showcase your expertise and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Level 2 Support Analyst in Bracknell
Some tips for your application 🫡
Show Your SAP Skills:Make sure to highlight your experience with SAP debugging and transport management in your application. We want to see how you've tackled real production issues and what technical depth you bring to the table.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to describe your past experiences and how they relate to the Level 2 Support Analyst role. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Show us why you’re the perfect fit for this role at Basis Technologies.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Basistechnologies
✨Know Your SAP Stuff
Make sure you brush up on your SAP debugging and transport management knowledge. Be ready to discuss specific scenarios where you've used these skills, as the interviewers will want to see your technical depth and real-world experience.
✨Prepare for Root Cause Analysis
Since this role involves a lot of root cause analysis, think of examples where you've successfully diagnosed and resolved complex issues. Be prepared to walk through your thought process and the steps you took to reach a solution.
✨Engage with Customer Scenarios
This position requires strong customer engagement skills. Prepare to share experiences where you've effectively communicated with technical teams, managed expectations during high-pressure situations, and provided professional guidance that led to successful outcomes.
✨Collaborate Like a Pro
Highlight your experience working with engineering teams and how you've contributed to improving support procedures. Discuss any collaborative projects you've been part of, especially those that involved handing over detailed analyses to higher-level engineering teams.
