At a Glance
- Tasks: Solve complex SAP issues and collaborate with engineering teams to enhance customer experience.
- Company: Basis Technologies, a growing product company focused on SAP solutions.
- Benefits: Stable work environment, no travel, and opportunities for professional growth.
- Other info: Enjoy autonomy and direct influence in a dynamic, supportive team.
- Why this job: Gain rare expertise in SAP while making a real impact on customer success.
- Qualifications: Experience in SAP environments, strong problem-solving skills, and technical depth.
The predicted salary is between 45000 - 55000 € per year.
THE OPPORTUNITY
This is not a generic SAP support role. If you have spent time in enterprise SAP environments and you want to go deeper, debugging real production issues, working alongside product engineers, and building expertise in a product used by some of the world's most complex organisations, this is worth reading. As an L2 Support Analyst at Basis Technologies, you sit at the technical heart of the customer experience. You take the hard cases, the ones that require real root cause analysis, ABAP debugging, and transport management expertise, and you solve them. You work directly with customers' technical teams, and when a defect needs escalating, you hand it to L3 Engineering with your analysis already done.
WHY THIS ROLE?
Product depth, not project breadth. If you have come from a consultancy or SI background, you will know what it feels like to move on before you fully understand what you built. Here, you own the product. You build expertise over months and years, not weeks, and that depth is what makes you genuinely valuable in the SAP ecosystem. You work with Engineering, not around them. When you identify a product defect, you escalate directly to L3 Engineering. You are not managing a relationship with a distant development team; you are a trusted technical voice in the room. That visibility creates real progression opportunities for people who want them. No travel. Stable. Ownership. Many people in SAP consulting reach a point where project rotation and travel stop being a feature and start being a cost. This role offers the technical challenge without that trade-off. You get autonomy, direct customer impact, and the stability of a growing product company.
The Skills You Build Here Are Rare.
Deep knowledge of SAP transport management, ABAP debugging, and change management processes in a product context – rather than implementation context – is a profile that is hard to find and well-compensated across the market.
THE ROLE
Reporting to the Head of Support, you will handle Level 2 technical escalations across Basis Technologies’ global customer base, organisations running complex, interconnected SAP landscapes where change management failures have real business consequences. You investigate, diagnose, and resolve issues that require genuine SAP technical depth, collaborating across Engineering, DevOps, and Customer Success to bring production incidents to resolution.
What You Will Do Technical Support
Support Analyst - L2 employer: Basis Technologies
At Basis Technologies, we pride ourselves on being an exceptional employer that fosters a culture of deep technical expertise and collaboration. As an L2 Support Analyst, you will enjoy a stable work environment with no travel requirements, allowing you to focus on solving complex SAP issues while building valuable skills in a supportive team. Our commitment to employee growth and direct engagement with engineering teams ensures that you have the opportunity to advance your career while making a significant impact on our customers' success.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst - L2
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to SAP support. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Showcase your skills! Create a portfolio or a project that highlights your expertise in ABAP debugging and transport management. We want to see how you tackle real-world problems, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Support Analyst - L2
Some tips for your application 🫡
Show Your SAP Expertise:Make sure to highlight your experience with SAP environments in your application. We want to see your technical depth, especially in areas like ABAP debugging and transport management. This is your chance to shine!
Be Specific About Your Experience:When detailing your past roles, focus on specific challenges you faced and how you resolved them. We love seeing real examples of your problem-solving skills, especially in complex situations.
Tailor Your Application:Don’t just send a generic CV and cover letter. Tailor your application to reflect the unique aspects of this role. We’re looking for someone who understands the nuances of L2 support and can articulate that in their application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re genuinely interested in joining our team!
How to prepare for a job interview at Basis Technologies
✨Know Your SAP Stuff
Make sure you brush up on your knowledge of SAP transport management and ABAP debugging. Be ready to discuss specific scenarios where you've tackled complex issues in enterprise environments. This will show that you understand the technical depth required for the role.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved technical escalations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and ability to work under pressure.
✨Understand the Company Culture
Research Basis Technologies and their approach to customer support. Familiarise yourself with their products and values, so you can demonstrate how your experience aligns with their mission. This will help you connect with the interviewers and show you're genuinely interested.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about how they handle escalations and collaborate with engineering. This not only shows your interest but also helps you gauge if the company is the right fit for you.
