At a Glance
- Tasks: Investigate and resolve complex SAP issues while collaborating with engineering teams.
- Company: Join Basis Technologies, a top-rated workplace known for its supportive culture.
- Benefits: Enjoy competitive salary, global flexibility, and a learning budget for personal growth.
- Other info: Be part of a dynamic team with excellent career progression opportunities.
- Why this job: Gain deep expertise in SAP while making a real impact on customer experiences.
- Qualifications: 2-4 years in SAP support, strong debugging skills, and customer-facing experience required.
The predicted salary is between 60000 - 80000 £ per year.
hackajob is collaborating with Basis Technologies to connect them with exceptional professionals for this role.
THE OPPORTUNITY
This is not a generic SAP support role. If you have spent time in enterprise SAP environments and you want to go deeper, debugging real production issues, working alongside product engineers, and building expertise in a product used by some of the world's most complex organisations, this is worth reading.
As an L2 Support Analyst at Basis Technologies, you sit at the technical heart of the customer experience. You take the hard cases, the ones that require real root cause analysis, ABAP debugging, and transport management expertise, and you solve them. You work directly with customers' technical teams, and when a defect needs escalating, you hand it to L3 Engineering with your analysis already done.
WHY THIS ROLE?
- Product depth, not project breadth. If you have come from a consultancy or SI background, you will know what it feels like to move on before you fully understand what you built. Here, you own the product. You build expertise over months and years, not weeks, and that depth is what makes you genuinely valuable in the SAP ecosystem.
- You work with Engineering, not around them. When you identify a product defect, you escalate directly to L3 Engineering. You are not managing a relationship with a distant development team, you are a trusted technical voice in the room. That visibility creates real progression opportunities for people who want them.
- No travel. Stable. Ownership. Many people in SAP consulting reach a point where the project rotation and travel stop being a feature and start being a cost. This role offers the technical challenge without that trade-off. You get autonomy, direct customer impact, and the stability of a growing product company.
- The skills you build here are rare. Deep knowledge of SAP transport management, ABAP debugging, and change management processes in a product context — rather than implementation context — is a profile that is hard to find and well-compensated across the market.
THE ROLE
Reporting to the Head of Support, you will handle Level 2 technical escalations across Basis Technologies' global customer base, organisations running complex, interconnected SAP landscapes where change management failures have real business consequences. You investigate, diagnose, and resolve issues that require genuine SAP technical depth, collaborating across Engineering, DevOps, and Customer Success to bring production incidents to resolution.
WHAT YOU WILL DO
- Technical Support & Root Cause Analysis
- Investigate and resolve Level 2 customer incidents related to Basis Technologies software
- Perform root cause analysis using SAP debugging, log analysis, and system diagnostics
- Diagnose system configuration and environment-related issues with customer technical teams
- Support high-priority production incidents with urgency and technical rigour
- SAP Debugging & Transport Management
- Debug SAP ABAP programs to identify functional and technical issues
- Analyse transport behaviour across SAP landscapes (DEV, QA, PROD)
- Investigate issues involving transport management, change approvals, and deployment automation
- Apply knowledge of SAP architecture to isolate root causes efficiently
- Customer Engagement
- Communicate clearly with customer technical teams to gather diagnostic information
- Provide professional, technical guidance that resolves issues — not just acknowledges them
- Manage customer expectations effectively during high-priority incidents
- Engineering Collaboration & Knowledge
- Collaborate with L3 Engineering when product defects are identified — handing over with full analysis
- Work with DevOps on environment-related issues
- Contribute to knowledge base articles, troubleshooting documentation, and diagnostic playbooks
- Help improve internal support procedures so the team gets better over time
IS THIS ROLE FOR YOU?
Essential
- 2–4 years in SAP technical or functional support within enterprise environments
- Experience with SAP debugging and ABAP code analysis
- Strong understanding of SAP architecture and transport management
- Familiarity with SAP change management processes
- Ability to analyse system logs, dumps, and traces effectively
- Customer-facing technical support experience — you can hold a difficult conversation professionally
Desirable
- SAP UI5 development experience
- Experience with SAP BTP environments
- Familiarity with SAP integrations and REST/OData APIs
- Experience using Jira Service Management or similar ticketing systems
WHY JOIN US?
Aside from the benefits of role evolution, tangible individual impact, and personal growth that you would expect working in a global scale-up environment, at Basis Technologies we take looking out for our employees seriously.
Benefits include:
- Competitive salary
- Global Flexibility – work abroad for up to one month per year
- Enhanced Parental Leave
- Paid Volunteer Day
- Employee Referral Bonus
- Learning and Development Budget – each employee receives support to continue growing professionally
- Mental Health First Aiders Programme
WHO WE ARE
Basis Technologies has been officially named one of the UK's Best Workplaces™ by Great Place to Work® for three consecutive years. We are a team of 130+ people operating across the UK, US, and Budapest — collaborative, fast-moving, and genuinely invested in the people who join us.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst - L2 (Bracknell)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Basis Technologies values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Basis Technologies might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Basis Technologies!
✨Direct Apply to Basis Technologies
Let's not forget to apply directly through the Basis Technologies website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Analyst - L2 (Bracknell)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Basis Technologies.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Basis Technologies. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Basis Technologies
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
