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- Tasks: Provide technical support and resolve complex SAP issues for global customers.
- Company: Join Basis Technologies, a top-rated workplace with a collaborative culture.
- Benefits: Competitive salary, global flexibility, enhanced parental leave, and a learning budget.
- Other info: Be part of a growing team that values your professional development.
- Why this job: Gain deep expertise in SAP while making a real impact on customer success.
- Qualifications: 2-4 years in SAP support, strong debugging skills, and customer-facing experience.
The predicted salary is between 40000 - 50000 ÂŁ per year.
This is not a generic SAP support role. If you have spent time in enterprise SAP environments and you want to go deeper, debugging real production issues, working alongside product engineers, and building expertise in a product used by some of the world's most complex organisations, this is worth reading.
As an L2 Support Analyst at Basis Technologies, you sit at the technical heart of the customer experience. You take the hard cases, the ones that require real root cause analysis, ABAP debugging, and transport management expertise, and you solve them. You work directly with customers' technical teams, and when a defect needs escalating, you hand it to L3 Engineering with your analysis already done.
Why This Role?
- Product depth, not project breadth. If you have come from a consultancy or SI background, you will know what it feels like to move on before you fully understand what you built. Here, you own the product. You build expertise over months and years, not weeks, and that depth is what makes you genuinely valuable in the SAP ecosystem.
- You work with Engineering, not around them. When you identify a product defect, you escalate directly to L3 Engineering. You are not managing a relationship with a distant development team; you are a trusted technical voice in the room. That visibility creates real progression opportunities for people who want them.
- No travel. Stable. Ownership. Many people in SAP consulting reach a point where project rotation and travel stop being a feature and start being a cost. This role offers the technical challenge without that tradeâoff. You get autonomy, direct customer impact, and the stability of a growing product company.
- The Skills You Build Here Are Rare. Deep knowledge of SAP transport management, ABAP debugging, and change management processes in a product context â rather than implementation context â is a profile that is hard to find and wellâcompensated across the market.
The Role
Reporting to the Head of Support, you will handle Level 2 technical escalations across Basis Technologies' global customer base, organisations running complex, interconnected SAP landscapes where change management failures have real business consequences. You investigate, diagnose, and resolve issues that require genuine SAP technical depth, collaborating across Engineering, DevOps, and Customer Success to bring production incidents to resolution.
What You Will Do
- Technical Support & Root Cause Analysis
- Investigate and resolve Level 2 customer incidents related to Basis Technologies software
- Perform root cause analysis using SAP debugging, log analysis, and system diagnostics
- Diagnose system configuration and environmentârelated issues with customer technical teams
- Support highâpriority production incidents with urgency and technical rigour
- SAP Debugging & Transport Management
- Debug SAP ABAP programs to identify functional and technical issues
- Analyse transport behaviour across SAP landscapes (DEV, QA, PROD)
- Investigate issues involving transport management, change approvals, and deployment automation
- Apply knowledge of SAP architecture to isolate root causes efficiently
- Customer Engagement
- Communicate clearly with customer technical teams to gather diagnostic information
- Provide professional, technical guidance that resolves issues â not just acknowledges them
- Manage customer expectations effectively during highâpriority incidents
- Engineering Collaboration & Knowledge
- Collaborate with L3 Engineering when product defects are identified â handing over with full analysis
- Work with DevOps on environmentârelated issues
- Contribute to knowledge base articles, troubleshooting documentation, and diagnostic playbooks
- Help improve internal support procedures so the team gets better over time
Is This Role For You?
Essential
- 2â4 years in SAP technical or functional support within enterprise environments
- Experience with SAP debugging and ABAP code analysis
- Strong understanding of SAP architecture and transport management
- Familiarity with SAP change management processes
- Ability to analyse system logs, dumps, and traces effectively
- Customerâfacing technical support experience â you can hold a difficult conversation professionally
Desirable
- SAP UI5 development experience
- Experience with SAP BTP environments
- Familiarity with SAP integrations and REST/OData APIs
- Experience using Jira Service Management or similar ticketing systems
Why Join Us?
Aside from the benefits of role evolution, tangible individual impact, and personal growth that you would expect working in a global scaleâup environment, at Basis Technologies we take looking out for our employees seriously.
Benefits Include
- Competitive salary
- Global Flexibility â work abroad for up to one month per year
- Enhanced Parental Leave
- Paid Volunteer Day
- Employee Referral Bonus
- Learning and Development Budget â each employee receives support to keep growing professionally
- Mental Health First Aiders Programme
Who We Are
Basis Technologies has been officially named one of the UK's Best WorkplacesTM by Great Place to Work for three consecutive years. We are a team of 130+, operating across the UK, US, and Budapest â collaborative, fastâmoving, and genuinely invested in the people who join us. Basis Technologies is proud to be an Equal Opportunities Employer and we encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation.
Support Analyst - L2 in Bracknell employer: Basis Technologies
Contact Detail:
Basis Technologies Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Support Analyst - L2 in Bracknell
â¨Tip Number 1
Get to know the company inside out! Research Basis Technologies, their products, and their culture. This way, when you get that interview, you can show them you're not just another candidate â youâre genuinely interested in what they do.
â¨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
â¨Tip Number 3
Prepare for technical interviews by brushing up on your SAP skills. Practice debugging and transport management scenarios, as these are key to the role. The more confident you are in your technical abilities, the better you'll perform!
â¨Tip Number 4
Donât forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Support Analyst - L2 in Bracknell
Some tips for your application đŤĄ
Show Your SAP Expertise: When you're writing your application, make sure to highlight your experience with SAP environments. We want to see your technical depth, especially in areas like ABAP debugging and transport management. This is your chance to shine!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the L2 Support Analyst role. Remember, weâre looking for someone who can communicate effectively with customers.
Tailor Your Application: Donât just send a generic application! Tailor it to reflect how your skills and experiences align with the specific requirements of this role. We love seeing candidates who take the time to connect their background to what we do at Basis Technologies.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre genuinely interested in joining our team!
How to prepare for a job interview at Basis Technologies
â¨Know Your SAP Stuff
Make sure you brush up on your SAP debugging and transport management knowledge. Be ready to discuss specific scenarios where you've used these skills, as the interviewers will want to see your technical depth and real-world experience.
â¨Prepare for Root Cause Analysis
Since this role involves a lot of root cause analysis, practice explaining how you would approach diagnosing complex issues. Think about past incidents you've resolved and be prepared to walk through your thought process step-by-step.
â¨Engage with Customer Scenarios
Be ready to talk about your experience in customer-facing roles. Prepare examples of how you've effectively communicated with technical teams and managed expectations during high-pressure situations. This will show your ability to handle difficult conversations professionally.
â¨Collaborate Like a Pro
This role requires collaboration with engineering teams, so think about how you've worked with developers or other technical teams in the past. Highlight any experiences where you escalated issues or contributed to improving support procedures, as this will demonstrate your teamwork skills.