At a Glance
- Tasks: Investigate and resolve complex SAP issues while collaborating with technical teams.
- Company: Join Basis Technologies, a top-rated workplace known for its innovative culture.
- Benefits: Enjoy enhanced parental leave, referral bonuses, and a learning budget for professional growth.
- Other info: No travel required, with excellent career progression opportunities.
- Why this job: Dive deep into SAP tech, solve real problems, and build valuable expertise.
- Qualifications: 2-4 years in SAP support, strong debugging skills, and customer-facing experience.
The predicted salary is between 40000 - 50000 £ per year.
hackajob is collaborating with Basis Technologies to connect them with exceptional professionals for this role. This is not a generic SAP support role. If you have spent time in enterprise SAP environments and you want to go deeper, debugging real production issues, working alongside product engineers, and building expertise in a product used by some of the world's most complex organisations, this is worth reading.
As an L2 Support Analyst at Basis Technologies, you sit at the technical heart of the customer experience. You take the hard cases, the ones that require real root cause analysis, ABAP debugging, and transport management expertise, and you solve them. You work directly with customers' technical teams, and when a defect needs escalating, you hand it to L3 Engineering with your analysis already done.
Product depth, not project breadth. You build expertise over months and years, not weeks, and that depth is what makes you genuinely valuable in the SAP ecosystem. That visibility creates real progression opportunities for people who want them. No travel. Many people in SAP consulting reach a point where the project rotation and travel stop being a feature and start being a cost. Deep knowledge of SAP transport management, ABAP debugging, and change management processes in a product context — rather than implementation context — is a profile that is hard to find and well-compensated across the market.
Reporting to the Head of Support, you will handle Level 2 technical escalations across Basis Technologies' global customer base, organisations running complex, interconnected SAP landscapes where change management failures have real business consequences. You investigate, diagnose, and resolve issues that require genuine SAP technical depth, collaborating across Engineering, DevOps, and Customer Success to bring production incidents to resolution.
- Technical Support & Root Cause Analysis
- Investigate and resolve Level 2 customer incidents related to Basis Technologies software
- Perform root cause analysis using SAP debugging, log analysis, and system diagnostics
- Diagnose system configuration and environment-related issues with customer technical teams
- SAP Debugging & Transport Management
- Debug SAP ABAP programs to identify functional and technical issues
- Analyse transport behaviour across SAP landscapes (DEV, QA, PROD)
- Investigate issues involving transport management, change approvals, and deployment automation
- Apply knowledge of SAP architecture to isolate root causes efficiently
- Collaborate with L3 Engineering when product defects are identified — handing over with full analysis
- Work with DevOps on environment-related issues
- Help improve internal support procedures so the team gets better over time
Requirements:
- 2–4 years in SAP technical or functional support within enterprise environments
- Experience with SAP debugging and ABAP code analysis
- Strong understanding of SAP architecture and transport management
- Familiarity with SAP change management processes
- Customer-facing technical support experience — you can hold a difficult conversation professionally
- Experience with SAP BTP environments
- Familiarity with SAP integrations and REST/OData APIs
Benefits:
- Enhanced Parental Leave
- Employee Referral Bonus
- Learning and Development Budget – each employee receives support to continue growing professionally
- Mental Health First Aiders Programme
Basis Technologies has been officially named one of the UK's Best WorkplacesTM by Great Place to Work for three consecutive years.
StudySmarter Expert Advice🤫
We think this is how you could land Configuration Support Analyst in Bracknell
✨Tap into SAP Communities
Join online forums and communities dedicated to SAP ERP systems, like ASUG or SAP Community. Getting involved can help us understand current trends, gain insights, and even make valuable connections that might lead us to our next big opportunity!
✨Focus on Industry-Specific Networking
Attend industry-specific meetups, conferences, or webinars focused on SAP and ERP systems. Meeting professionals in person or virtually can set us apart and give us a chance to showcase our passion for this sector!
✨Polish Your SAP Skills
If you haven't already, consider getting certified in SAP modules relevant to your desired role. Not only does this boost our credibility, but it also opens doors to networking opportunities with fellow SAP professionals who might know about full-time openings at Basis Technologies.
✨Check Out Basis Technologies Directly
Keep an eye on Basis Technologies’s career page for openings, especially for roles that match our skill set. Applying through their website can sometimes give us a better shot at getting noticed than going through job boards.
We think you need these skills to ace Configuration Support Analyst in Bracknell
Some tips for your application 🫡
Highlight Your SAP Experience:When applying for the Configuration Support Analyst role at Basis Technologies, make sure your CV shines with any direct experience you have using SAP ERP systems. If you've completed any relevant projects, list them out and emphasise the outcomes you achieved – this will show us that you can hit the ground running!
Showcase Relevant Certifications:Certifications are a big deal in the SAP world. If you've earned any SAP-related qualifications, like SAP Certified Application Associate, don’t be shy about listing them prominently. They can really set you apart and prove your commitment to mastering the tools we use at Basis Technologies.
Tailor Your Cover Letter to Us:In your cover letter, take the time to explain why you're specifically drawn to this role at Basis Technologies. We love seeing candidates who are genuinely interested in our mission and how you can contribute to our team with your skills in SAP ERP. Make it personal – it helps us get to know you better!
Be Clear About Your Availability:Since this is a full-time position, clearly state your availability in your application. If you have any specific start dates in mind or you're flexible, let us know! It helps us get a better picture of how soon you could join our team at Basis Technologies.
How to prepare for a job interview at Basis Technologies
✨Brush Up on SAP Modules
Make sure you're well-versed in the specific SAP modules relevant to the role at Basis Technologies. Study the functionalities and configurations of the modules they've listed in the job description, as you'll likely face technical questions about them.
✨Demonstrate Analytical Skills
Be ready to showcase your analytical skills during the interview. You might be asked to solve a scenario involving data analysis or reporting, so think about past experiences where you’ve extracted valuable insights from SAP data.
✨Know Your Integration Points
Since SAP ERP often interacts with various other systems, brush up on how these integrations work. Be prepared to discuss your experience with middleware tools or connecting different modules—this knowledge can set you apart from other candidates.
✨Show Enthusiasm for Continuous Learning
In a full-time role, you'll be expected to keep your skills sharp as SAP continually evolves. Express your eagerness for ongoing training and projects where you've taken the initiative to further your understanding of new SAP technologies.
