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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and maintain digital infrastructure.
- Company: Join the friendly IT team at Basingstoke and Deane Borough Council.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team making a real impact on local services.
- Qualifications: GCSEs in English and Maths, relevant IT qualification, and driving licence required.
- Other info: Ideal for tech enthusiasts looking to kickstart their career in IT.
The predicted salary is between 28800 - 43200 £ per year.
Help us keep our digital services running smoothly
Are you passionate about technology and delivering excellent customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we’d love to hear from you.
We’re looking for a proactive and customer-focused Service Desk Support Analyst to join our friendly and supportive IT team at Basingstoke and Deane Borough Council. This is a fantastic opportunity to play a key role in supporting the council’s digital infrastructure and helping our staff and partners stay connected and productive.
What you’ll be doing
As a Service Desk Support Analyst, you’ll be the first point of contact for IT support, providing technical assistance to council staff, elected members, and external agencies. You’ll troubleshoot issues, manage incidents and service requests, and help maintain our desktop, mobile, and telephony infrastructure.
You’ll also:
- Install and configure hardware and software, including mobile device management
- Support our networking and telecommunications systems
- Maintain user access and security settings across systems like Office 365 and Active Directory
- Contribute to IT projects and knowledge sharing across the team
- Deliver excellent customer service and help users get the most from our technology
What we’re looking for
We’re after someone who:
- Has experience supporting Microsoft desktop technologies and enterprise systems
- Understands ITIL principles and service desk operations
- Can work independently and as part of a team
- Communicates clearly and confidently with technical and non-technical users
- Is organised, adaptable, and thrives under pressure
You’ll need:
- GCSEs (or equivalent) in English and Maths
- A relevant IT qualification (e.g. SDI Service Desk Analyst, ITIL Foundation)
- A full driving licence and access to a car (you may need to be on-site within an hour for disaster recovery)
Apply nowvia our careers portal and help us build a smarter, more connected council.
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Service Desk Support Analyst employer: Basingstoke
Contact Detail:
Basingstoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Support Analyst
✨Tip Number 1
Familiarise yourself with ITIL principles and service desk operations, as these are crucial for the role. Consider taking a short online course or reading up on best practices to demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your technical skills related to Microsoft desktop technologies and enterprise systems. Being able to discuss specific tools and experiences will show that you're ready to hit the ground running.
✨Tip Number 3
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you resolved issues effectively, as this will highlight your proactive approach.
✨Tip Number 4
Research Basingstoke and Deane Borough Council's digital services and any recent projects they've undertaken. This knowledge will help you tailor your responses and show your genuine interest in the role during the interview.
We think you need these skills to ace Service Desk Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft desktop technologies and enterprise systems. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues or improved user experiences in previous roles.
Highlight Relevant Qualifications: Clearly list your qualifications, such as GCSEs in English and Maths, and any relevant IT certifications like ITIL Foundation. This will help the hiring team see you meet their educational requirements.
Showcase Soft Skills: In your application, emphasise your communication skills and ability to work under pressure. Provide examples of how you've effectively communicated with both technical and non-technical users in past experiences.
How to prepare for a job interview at Basingstoke
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've used tech to solve problems or improve processes in previous roles, as this will demonstrate your genuine interest in the field.
✨Demonstrate Customer Service Skills
Since the role involves providing support to various users, be prepared to discuss your customer service experience. Highlight specific instances where you successfully resolved issues or helped users understand technical concepts.
✨Familiarise Yourself with ITIL Principles
Understanding ITIL principles is crucial for this position. Brush up on these concepts before the interview and be ready to discuss how they apply to service desk operations and incident management.
✨Prepare for Technical Questions
Expect technical questions related to Microsoft desktop technologies and enterprise systems. Review common troubleshooting scenarios and be ready to explain your thought process when diagnosing issues.