At a Glance
- Tasks: Lead a vibrant team, deliver excellent service, and keep the coffee shop running smoothly.
- Company: Join Honesty Group, a community-led food business that values people and great coffee.
- Benefits: Secure contract, full training, free meals, and 20% staff discount.
- Other info: Great opportunities for progression within the company.
- Why this job: Be part of a supportive team and make a real impact in a fun environment.
- Qualifications: Previous supervisory experience in hospitality or retail and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
Honesty Group is a people-first, community-led food business. We run coffee shops, pubs, farm shops and a production kitchen where all our food is made by hand using fresh, seasonal ingredients (where possible). We care about great coffee, honest food, and looking after our people.
The Role
We’re looking for an experienced Coffee Shop Supervisor to lead the team on shift, set the tone for great service, and support the Manager in hitting sales and service standards. You’ll be hands-on, customer-facing, and responsible for keeping the shop running smoothly day to day.
- Hours per week: 31 hours per week
- Shifts: Tuesday, Wednesday, Friday, Saturday
- Hours: 08h45 - 17h00
What You’ll Do
- Lead and support a team of Coffee Shop Assistants
- Open and close the shop as a keyholder
- Deliver excellent customer service and step in during busy periods
- Support rotas and sales targets with the Manager
- Manage stock, deliveries, displays and orders
- Ensure food safety, hygiene and temperature checks are completed
- Handle customer enquiries and orders (in person and phone)
- Keep the shop clean, welcoming and well presented
- Complete end-of-day tasks: waste logs, cashing up, lock up
What We’re Looking For
- Previous supervisory experience in hospitality or retail
- Confident leading a team and setting standards
- Customer-focused, organised and reliable
- Happy to be hands-on on the floor
- Flexible to work shifts, including some weekends
What You’ll Get
- Secure employment contract
- Full training and development
- Free meal on duty
- 20% staff discount
- Discounted Cookery School courses
- Progression: Many of our Managers and Area Managers started as Coffee Shop Assistants and Supervisors. We love promoting from within.
How to Apply
Send your CV and a few lines about why you’d like to join Honesty Group and what “honesty” means to you.
Coffee Shop Supervisor in Basingstoke employer: Basingstoke Garden Centre
At Honesty Group, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Coffee Shop Shift Lead, you'll enjoy benefits such as free meals and unique perks while having ample opportunities for personal and professional growth in a supportive environment. Join us in creating memorable experiences for our customers in a dynamic setting that encourages teamwork and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Coffee Shop Supervisor in Basingstoke
✨Tip Number 1
Get to know the company culture! Before your interview, check out Honesty Group's social media and website. Understanding their values will help you connect with them and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! As a Coffee Shop Supervisor, you'll need to lead by example. Think of scenarios where you can demonstrate your ability to handle busy periods and customer enquiries effectively. Role-play with a friend if you can!
✨Tip Number 3
Be ready to talk about your leadership style! They want someone who can support the team and set standards. Prepare examples from your past experience where you've successfully led a team or improved service quality.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Honesty Group family. Don’t forget to include why honesty matters to you – it’s a key part of their ethos!
We think you need these skills to ace Coffee Shop Supervisor in Basingstoke
Some tips for your application 🫡
Show Your Passion for Coffee:When you're writing your application, let us know why you love coffee and what it means to you. We want to see your enthusiasm shine through, so don’t hold back!
Highlight Your Leadership Skills:As a Coffee Shop Supervisor, you'll be leading a team. Make sure to mention any previous supervisory experience and how you’ve successfully managed a team in the past. We’re looking for someone who can inspire others!
Be Customer-Focused:Since we care about great service, share examples of how you've gone above and beyond for customers in your previous roles. This will show us that you understand the importance of customer satisfaction.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Basingstoke Garden Centre
✨Know Your Coffee and Food
Brush up on your knowledge of coffee types, brewing methods, and the seasonal ingredients used in the menu. Being able to discuss these topics shows your passion for the business and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples from your previous experience where you successfully led a team or handled a busy shift. Highlight how you set standards and supported your team, as this role requires strong leadership qualities.
✨Emphasise Customer Service Excellence
Think of specific instances where you went above and beyond for customers. The Honesty Group values great service, so demonstrating your commitment to customer satisfaction will make a positive impression.
✨Be Ready for Practical Scenarios
Expect questions or scenarios that test your problem-solving skills in a busy coffee shop environment. Practice how you would handle stock management, customer complaints, or busy periods to show you're prepared for the role.
