Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support users with IDOX applications and manage system upgrades for seamless operations.
- Company: Basingstoke and Deane Borough Council, committed to community-focused digital services.
- Benefits: Generous leave, pension scheme, discounts, and funded training opportunities.
- Why this job: Join a dynamic team transforming digital services and making a real impact in the community.
- Qualifications: Experience in IT support, strong communication skills, and proficiency in Microsoft technologies.
- Other info: Hybrid working available with excellent career development prospects.
The predicted salary is between 37913 - 40824 £ per year.
At Basingstoke and Deane Borough Council, we put our community first. Our IT & Digital Transformation team plays a key role in enabling efficient, modern and secure digital services for residents, partners and colleagues.
What You’ll Be Doing
- Provide customer‑focused support to users of the IDOX suite of applications, Planet Press and associated systems, ensuring all incidents, requests and changes are handled in line with ITIL best practice.
- Maintain, secure and develop the IDOX suite of applications used by the council’s regulatory services and its integrations, ensuring systems are compliant, patched and operating effectively.
- Assist service areas with transforming their printing requirements and supporting the transition of business print activities to the print room using Planet Press.
- Work closely with services, attending meetings to understand upcoming work, projects or changes that require IT input.
- Co‑ordinate and manage system upgrades, patches and testing, ensuring smooth and well‑documented change processes.
- Produce and maintain clear documentation, supporting first‑time fix capability and promoting digital self‑service.
- Provide training, run workshops, produce technical and statistical reports, and act as a key contact for third‑party suppliers.
- Contribute to wider digital development, supporting project delivery and continuous improvement across the council’s technology estate.
About You
- Essential Experience And Skills
- Experience working in IT as an administrator or in a service desk environment.
- A proven track record of working with Microsoft technologies.
- Strong communication skills, with the ability to explain technical information clearly.
- Excellent planning, organisation and problem‑solving abilities.
- Strong attention to detail and the ability to work under pressure to meet deadlines.
- High computer literacy and confidence with Microsoft desktop applications.
Appointment Type
- Permanent Position
- Full Time/Part Time: Full‑time
- Job Category: IT
- Hours: 37
- Is this a hybrid working role? Yes
- Salary: £37,913 – £40,824
- Interview date: W/C 20 April 2026
- Closing Date: 15/04/2026
- Ref No: 912
Benefits
- Generous annual leave allowance plus bank holidays
- Local government pension scheme and Life Assurance
- Salary sacrifice schemes for bicycles and electric cars
- Access to discounts at nationwide retailers through our ‘BOOST’ perks discount site
- Funded healthcare cash plan including optical and dental cover
- Free flu vaccination vouchers
- Access to a free and confidential employee assistance program
- Support towards a variety of training, including professional qualifications, apprenticeships and wider technical and soft skill development courses
Basingstoke and Deane Borough Council is an equal opportunities employer and welcomes applications from all sections of our community. The council signs up to the Disability Confident scheme (formerly known as the ‘Two Ticks’ scheme). If you have declared a disability on the application form we can guarantee you an interview if you meet the essential criteria for the job.
System Analyst - IDOX and Print (912) in Basingstoke employer: Basingstoke and Deane Borough Council
Contact Detail:
Basingstoke and Deane Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Analyst - IDOX and Print (912) in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at Basingstoke and Deane Borough Council. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to system analysis and IT support. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain technical concepts clearly and concisely. Remember, they want someone who can bridge the gap between tech and non-tech folks.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in the position.
We think you need these skills to ace System Analyst - IDOX and Print (912) in Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the System Analyst role. Highlight your experience with IDOX applications and Microsoft technologies, as this will show us you’re a great fit for the job!
Show Off Your Communication Skills: Since strong communication is key in this role, don’t shy away from showcasing your ability to explain technical info clearly. Use examples from your past experiences where you’ve successfully communicated complex ideas.
Be Detail-Oriented: We love candidates who pay attention to detail! Make sure your application is free from typos and clearly structured. This reflects your organisational skills and shows us you can handle the pressure of deadlines.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Basingstoke and Deane Borough Council
✨Know Your IDOX and Planet Press
Make sure you brush up on your knowledge of the IDOX suite and Planet Press before the interview. Familiarise yourself with their functionalities and how they integrate into service areas. This will show that you're not just a techie but someone who understands the specific needs of the council.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would support users or handle incidents, so think about examples where you've successfully communicated complex information in the past.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've tackled IT issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your planning and organisation abilities while under pressure.
✨Show Enthusiasm for Continuous Improvement
The council values digital development and continuous improvement, so come ready to share ideas on how you could contribute to these areas. Think about any relevant projects you've been involved in and how they could relate to the council's goals.