At a Glance
- Tasks: Support and optimise IT infrastructure services, ensuring performance and security.
- Company: Join Basingstoke and Deane Borough Council's innovative IT Infrastructure team.
- Benefits: Generous leave, pension scheme, discounts, and funded training opportunities.
- Other info: Dynamic environment with opportunities for career growth and learning.
- Why this job: Make a real impact on technology services while developing your skills.
- Qualifications: Strong customer service skills and a proactive approach to problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for an Infrastructure Technician to join our IT Infrastructure team and help deliver secure, reliable and high-performing technology services across the organisation. In this role, you will support the administration, maintenance and continuous improvement of our IT estate, including data centre services, networks, storage, telephony, client devices and the wider infrastructure that underpins key business applications.
About The Role
You will play a key part in ensuring the availability, performance and security of selected client/server applications, networks, firewalls, telephony services and end-user devices. You will help configure new implementations, troubleshoot issues, support upgrades and contribute to the development of processes and procedures for managing the technology estate. The role also provides opportunities to contribute to project work and the adoption of new technologies, helping the organisation respond to changing business needs and improve the way IT services are delivered.
What We Are Looking For
We are looking for someone with strong customer service skills, a proactive approach to problem solving and a willingness to learn and develop across a broad range of infrastructure technologies. You will be comfortable working both independently and as part of a team, communicating clearly with technical and non-technical colleagues and contributing ideas that improve service quality, resilience and efficiency.
Key Responsibilities
- Support, maintain and optimise infrastructure services across data centre, network, storage, telephony and client device environments.
- Monitor and troubleshoot systems to help maximise availability, performance and reliability.
- Configure and support new implementations, upgrades and changes in line with business requirements.
- Contribute to infrastructure-related project work and the adoption of new technologies.
- Develop and maintain processes, procedures and documentation that support effective service management.
- Work collaboratively with colleagues, suppliers and stakeholders to resolve issues and improve IT services.
What benefits do we offer?
At Basingstoke and Deane Borough Council we offer a wide range of employee benefits to recognise your valued contribution:
- Generous annual leave allowance plus bank holidays
- Local government pension scheme and Life Assurance
- Salary sacrifice schemes for bicycles and electric cars
- Access to discounts at nationwide retailers through our ‘BOOST’ perks discount site
- Funded healthcare cash plan including optical and dental cover
- Free flu vaccination vouchers
- Access to a free and confidential employee assistance program
- Support towards a variety of training, including professional qualifications, apprenticeships and wider technical and soft skill development courses
We are an equal opportunities employer and welcome applications from all sections of our community. The council signs up to the Disability Confident scheme (formerly known as the ‘Two Ticks’ scheme). If you have declared a disability on the application form we can guarantee you an interview if you meet the essential criteria for the job. Basingstoke and Deane Borough Council is undertaking Local Government Reorganisation, transitioning from a two-tier structure to new unitary councils from April 2028. If you are employed by Basingstoke and Deane Borough Council as of 1 April 2028, your role will transfer to one of the new organisations on your existing terms and conditions. This change is part of a wider move to support local devolution and strengthen powers within our communities.
Infrastructure Technician (969) in Basingstoke employer: Basingstoke and Deane Borough Council
Basingstoke and Deane Borough Council is an excellent employer, offering a supportive work culture that values employee contributions and promotes professional growth. With generous benefits such as a local government pension scheme, funded healthcare, and access to training opportunities, employees can thrive in their roles while contributing to meaningful community projects. The council's commitment to inclusivity and its proactive approach to local government reorganisation further enhance the appeal of working in this dynamic environment.
Contact Details:
Basingstoke and Deane Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Technician (969) in Basingstoke
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Basingstoke and Deane Borough Council values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Basingstoke and Deane Borough Council might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Basingstoke and Deane Borough Council!
✨Direct Apply to Basingstoke and Deane Borough Council
Let's not forget to apply directly through the Basingstoke and Deane Borough Council website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Infrastructure Technician (969) in Basingstoke
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Basingstoke and Deane Borough Council.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Basingstoke and Deane Borough Council. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Basingstoke and Deane Borough Council
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
