At a Glance
- Tasks: Handle customer enquiries and complaints via various channels in a professional manner.
- Company: Join Basingstoke and Deane Borough Council, a supportive and inclusive workplace.
- Benefits: Enjoy flexible working, generous leave, discounts, and a healthcare cash plan.
- Other info: Hybrid role with 40% remote work after training and guaranteed interview for applicants with disabilities.
- Why this job: Make a difference in your community while developing valuable customer service skills.
- Qualifications: No experience needed; full training provided, but prior customer service experience is a plus.
The predicted salary is between 24000 - 28000 £ per year.
Shift pattern: 8:30am–4:30pm, Monday to Friday; occasional coverage until 5pm on a rotational basis, including working from home between Christmas and New Year.
No CVs accepted; complete the application form in full. If you also wish to apply for the part‑time vacancy, note this on your application; no second application form required.
ResponsibilitiesAs a Customer Service Advisor you will handle enquiries and complaints via phone, face‑to‑face, email, webchat and social media, in a timely and professional manner. You will be part of a diverse team, answering enquiries about a range of council services while ensuring that the council’s visions, values and policies are adhered to at all times. You must be resilient, possess excellent customer‑service and communication skills, and cope in a fast‑paced environment, delivering a high standard of quality.
Qualifications & ExperienceFull training will be provided. Prior customer‑service or contact‑centre experience is an advantage. This is a hybrid role; after training you will work approximately 40% of your time from home. Ability to speak fluent spoken English is an essential requirement (Part 7 of the Immigration Act 2016).
BenefitsBasingstoke and Deane Borough Council offers generous leave entitlements, discounts through the ‘B Rewarded’ discount site, flexible working, a healthcare cash plan, pension scheme, and more. The council subscribes to the Disability Confident scheme; if you declare a disability on the application form we guarantee an interview if you meet the essential criteria.
Customer Services Advisor (965) in Basingstoke employer: Basingstoke and Deane Borough Council
Basingstoke and Deane Borough Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With generous leave entitlements, flexible working arrangements, and a commitment to inclusivity through the Disability Confident scheme, employees can thrive both personally and professionally in this dynamic environment. The hybrid role allows for a balanced work-life integration, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Basingstoke and Deane Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor (965) in Basingstoke
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Basingstoke and Deane Borough Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Basingstoke and Deane Borough Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Advisor (965) in Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Basingstoke and Deane Borough Council:Your cover letter is your chance to shine! Tell us why you want to work at Basingstoke and Deane Borough Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Basingstoke and Deane Borough Council!
How to prepare for a job interview at Basingstoke and Deane Borough Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
