At a Glance
- Tasks: Support and develop systems for key regulatory functions while enhancing service delivery.
- Company: Join Basildon Borough Council, committed to community and public service excellence.
- Benefits: Competitive salary, career growth, and a chance to make a real impact.
- Other info: Dynamic role with opportunities to improve processes and support essential services.
- Why this job: Be part of a transformation journey that shapes local government and community services.
- Qualifications: Strong admin skills, IT system experience, and a passion for customer service.
The predicted salary is between 24300 - 29700 £ per year.
As a Systems Support Officer, you will help maintain and develop the specialist systems that underpin key regulatory functions.
Working closely with operational teams and managers, you will support service delivery through effective system administration, data management, financial processing and performance reporting., Maintaining and developing data management systems, including Flare and other specialist databases.
Supporting the implementation of new systems, procedures and digital improvements.
Producing performance reports, statistics and information for service managers.
Managing and updating service webpages, online information and registers.
Supporting fee collection, purchase orders and financial administration processes.
Researching and reporting on internal and external data requests., We are proud holders of the Defence Employer Recognition Scheme (ERS) Silver Award, demonstrating our commitment to supporting the Armed Forces community and aligning with the values of the Armed Forces Covenant.
All offers of employment are subject to pre-employment checks and clearance.
Applicants with a hearing or speech impairment can contact us using the Text Relay Service.
Dial 18001 followed by the full telephone number as above.
Calls are charged at your telecommunications provider's standard rate.
We're seeking a motivated individual who can combine strong administration skills with technical knowledge and a commitment to excellent customer service.
Ideally, you will have
- Experience operating and supporting IT systems and databases.
- Experience producing management information, reports and data analysis.
- Strong administrative, organisational and time management skills with the ability to manage competing priorities.
- Experience working effectively with colleagues, customers and stakeholders at all levels.
- Experience using Microsoft Office, web software and database systems.
- GCSEs (or equivalent experience) including English and Maths.
Basildon Borough Council is embarking on an ambitious transformation journey, driven by our Corporate Plan and the belief that every resident deserves to live in a safe, thriving, and high-quality environment.
Our focus remains firmly on strengthening communities, creating opportunities, and delivering high-quality public services.
Basildon Council is currently preparing for Local Government Reorganisation (LGR), which will change how councils operate across the area in the coming years.
While this transition is underway, the Council continues to deliver essential services and remains committed to recruiting talented people who can help shape the future of local government.
Help Shape the Digital Delivery of Essential Council Services
Are you an organised, technically minded professional with a passion for systems, data management and customer service?
Do you enjoy improving processes and enabling colleagues to be as efficient as possible?
Basildon Borough Council is looking for a Systems Support Officer to join our Environmental Health team, providing vital systems and administrative support across a diverse range of regulatory functions including food safety, housing standards and environmental protection., Basildon Borough Council is committed to safeguarding and promoting the welfare of children and adults, and expects all employees, contractors and volunteers to share its' commitment, while implementing a range of policies to prevent abuse, harm or exploitation across all departments.
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Systems Support Officer in Basildon employer: Basildon Borough Council
BASILDON BOROUGH COUNCIL is an excellent employer for those passionate about the arts, offering a vibrant work culture that values creativity and collaboration. With opportunities for professional growth and development in a supportive environment, employees can thrive while contributing to exciting productions in the heart of Basildon. The council's commitment to community engagement and diverse events makes it a rewarding place to work for theatre enthusiasts.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Support Officer in Basildon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Basildon Borough Council values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Basildon Borough Council might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Basildon Borough Council!
✨Direct Apply to Basildon Borough Council
Let's not forget to apply directly through the Basildon Borough Council website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Systems Support Officer in Basildon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Basildon Borough Council.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Basildon Borough Council. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Basildon Borough Council
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
