At a Glance
- Tasks: Greet and assist guests, ensuring a five-star experience at our luxury apartments.
- Company: Join a top-rated apartment team in Knightsbridge that values positivity and community.
- Benefits: Enjoy a competitive salary, discounts, private medical insurance, and extensive development opportunities.
- Other info: Immediate start available with opportunities for career growth and recognition.
- Why this job: Be part of a fun, diverse team while creating memorable moments for guests.
- Qualifications: Passion for hospitality and excellent communication skills.
The predicted salary is between 29000 - 29000 £ per year.
Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Night Concierge at the 15 Basil Street Apartments. We are located in Knightsbridge, one-minute walk from the Knightsbridge station.
Some of our fabulous benefits you will enjoy as a Night Concierge are:
- £29,000 pa + discretionary meal allowance
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa’s across our properties
- Team member and Friends & Family rates across our properties
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Complimentary laundry
- Access to development plans, apprenticeships and world-class management development programmes including educational sponsorship
- Recommend a Friend incentive
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Night Concierge to join our Basil Street team on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences.
Responsibilities
- Be present in the lobby when required in order to greet and assist guests in a polite and friendly manner in line with our LQA & AA Standards
- Ensure that all ad-hoc information provided to the guest is correct and reliable
- Be familiar and up to date with hotel offers and services (special packages, etc.)
- Maintain confidentiality of guests at all times
- Anticipate guest needs and use available knowledge in order to exceed guest expectations
- Maintain a positive approach at all times, especially when handling any issues or guests
We are the #1 apartment in London on TripAdvisor. We are more concerned with what’s in the glass, not whether it’s half full or empty, so if you feel this Night Concierge role is for you, come and pour some happiness into yours by joining our award-winning family today!
All applicants must be legally eligible to work in the UK.
Night Concierge employer: Basil Street
At 15 Basil Street Apartments, we pride ourselves on being an exceptional employer that values positivity and community. Located in the heart of Knightsbridge, our Night Concierge team enjoys a vibrant work culture, competitive benefits including a generous salary, extensive discounts, and opportunities for personal and professional growth through development programmes. Join us to be part of a supportive environment where your contributions are recognised and celebrated, all while delivering five-star service to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Basil Street. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Basil Street
Don't be shy about reaching out to Basil Street directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Basil Street and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Basil Street
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
