At a Glance
- Tasks: Deliver five-star service by cleaning and checking rooms to the highest standards.
- Company: Join a top-rated apartment team in Knightsbridge, known for its positive energy.
- Benefits: Enjoy a competitive salary, discounts, private medical insurance, and extensive development opportunities.
- Other info: Immediate start available with excellent career growth and recognition schemes.
- Why this job: Be part of a fun, diverse community that values your contributions and happiness.
- Qualifications: A passion for service and a positive attitude are essential.
The predicted salary is between 29870 - 29870 £ per year.
Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Room Attendant (Self-checker) at the 15 Basil Street Apartments, located in Knightsbridge, one-minute walk from the Knightsbridge station.
Some of our fabulous benefits you will enjoy as a Room Attendant (Self-Checker) are:
- £29,870 pa + discretionary meal allowance
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa’s across our properties
- Team member and Friends & Family rates across our properties
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Complimentary laundry
- Access to development plans, apprenticeships and world-class management development programmes including educational sponsorship
- Recommend a Friend incentive
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Room Attendant (Self-checker) to join our Basil Street team on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences.
As a Room Attendant (Self-checker), your main duties and expectations for the role will include:
- To daily sign in and sign out for a key and a bucket and follow departmental SOP
- To clean and check allocated rooms to the highest standards following departmental SOP
- To ensure focus is maintained on Quality Spot Checks
- To liaise and follow up work requests with Floor Supervisor, Porters, Duty Engineer, Office Coordinator
- To conduct daily Spring Clean in allocated room following departmental SOP
- To personalize the service to our guests by using guest history where possible
You will be required to work 40 hours per week, on a shift rota.
We are the #1 apartment in London on TripAdvisor. We are more concerned with what’s in the glass, not whether it’s half full or empty, so if you feel this Room Attendant (Self-checker) role is for you, come and pour some happiness into yours by joining our award-winning family today!
All applicants must be legally eligible to work in the UK.
Guest Services Agent in London employer: Basil Street
Basil Street Apartments is an exceptional employer, offering a vibrant work culture in the heart of Knightsbridge, London. As a Night Concierge, you will not only enjoy a competitive salary and generous benefits package but also have access to continuous development opportunities that foster personal and professional growth. Join our dedicated team and be part of creating unforgettable five-star experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Agent in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the 15 Basil Street Apartments. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their team that 'Always Cares'.
✨Tip Number 2
Practice your people skills! As a Guest Services Agent, you'll be interacting with guests all day. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to deliver that five-star service they’re looking for.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look sharp for your interview. A neat appearance shows that you care about the role and are ready to represent the fabulous environment at the 15 Basil Street Apartments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our award-winning family. Don’t miss out on this opportunity to pour some happiness into your career!
We think you need these skills to ace Guest Services Agent in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm shine through! We want to see that you genuinely care about providing top-notch service and creating memorable moments for our guests.
Tailor Your CV:Make sure your CV is tailored to the Room Attendant role. Highlight any relevant experience and skills that align with our expectations, like attention to detail and teamwork. We love seeing how you fit into our happy and fun environment!
Be Yourself:Don’t be afraid to let your personality come through in your application. We’re looking for individuals who bring positive energy and a diverse background to our team, so show us what makes you unique!
Apply Through Our Website:For the best chance of joining our award-winning family, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board as a Room Attendant (Self-checker)!
How to prepare for a job interview at Basil Street
✨Show Your Passion for Service
When you walk into the interview, let your enthusiasm for providing excellent guest service shine through. Share specific examples of how you've gone above and beyond for customers in the past. This role is all about creating memorable moments, so make sure they see your genuine care for guests!
✨Know the Company Culture
Do a bit of homework on the company’s values and culture. They’re looking for someone who fits into their happy and fun environment. Mention how your positive energy aligns with their mission to build a community of diverse backgrounds and experiences.
✨Be Ready to Discuss SOPs
Since the role involves following departmental Standard Operating Procedures (SOPs), be prepared to discuss your understanding of these processes. You might even want to ask questions about their specific SOPs to show that you're serious about maintaining high standards in your work.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, opportunities for development, or how they celebrate employee achievements. This shows that you’re not just interested in the job, but also in being an active part of their community.
