At a Glance
- Tasks: Greet and assist guests, ensuring a five-star experience at our luxury apartments.
- Company: Join the award-winning team at 15 Basil Street Apartments in Knightsbridge.
- Benefits: Enjoy a competitive salary, discounts, private medical insurance, and more!
- Other info: Immediate start available with opportunities for personal and professional development.
- Why this job: Be part of a fun, positive environment while making memorable moments for guests.
- Qualifications: A friendly attitude and a passion for providing excellent customer service.
The predicted salary is between 29000 - 29000 € per year.
Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Night Concierge at the 15 Basil Street Apartments. We are located in Knightsbridge, one-minute walk from the Knightsbridge station.
Some of our fabulous benefits you will enjoy as a Night Concierge are:
- £29,000 pa + discretionary meal allowance
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa’s across our properties
- Team member and Friends & Family rates across our properties
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Complimentary laundry
- Access to development plans, apprenticeships and world-class management development programmes including educational sponsorship
- Recommend a Friend incentive
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Night Concierge to join our Basil Street team on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences.
As a Night Concierge, your main duties and expectations for the role will include:
- Be present in the lobby when required in order to greet and assist guests in a polite and friendly manner in line with our LQA & AA Standards
- Ensure that all ad-hoc information provided to the guest is correct and reliable
- Be familiar and up to date with hotel offers and services (special packages, etc.)
- Maintain confidentiality of guests at all times
- Anticipate guest needs and use available knowledge in order to exceed guest expectations
- Maintain a positive approach at all times, especially when handling any issues or guests
We are the #1 apartment in London on TripAdvisor. We are more concerned with what’s in the glass, not whether it’s half full or empty, so if you feel this Night Concierge role is for you, come and pour some happiness into yours by joining our award-winning family today!
All applicants must be legally eligible to work in the UK.
Assistant Night Manager in London employer: Basil Street
Join a vibrant team at the 15 Basil Street Apartments in Knightsbridge, where we prioritise positivity and community. As an Assistant Night Manager, you'll enjoy competitive benefits including a generous salary, extensive discounts, and access to world-class development programmes, all while contributing to a fun and supportive work environment that values diverse backgrounds and experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can bring positive energy and five-star service to their guests.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. First impressions matter, especially in a role like Night Concierge where guest interaction is key. Show them you care about the details!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a fantastic fit for their team and keep you fresh in their minds.
We think you need these skills to ace Assistant Night Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Night Concierge role shine through! We want to see how much you care about providing five-star service and creating memorable moments for our guests.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight any relevant experience that showcases your ability to greet and assist guests with a friendly attitude, as well as your knack for anticipating their needs.
Be Personable:In your cover letter, don’t be afraid to show a bit of your personality! We’re looking for someone who brings positive energy to our team, so let us know what makes you a great fit for our happy and fun environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at 15 Basil Street Apartments!
How to prepare for a job interview at Basil Street
✨Know the Company Culture
Before your interview, take some time to research the company’s values and culture. Since they emphasise a positive and fun environment, think about how you can demonstrate your own positive energy and passion for customer service during the conversation.
✨Familiarise Yourself with the Role
Make sure you understand the key responsibilities of a Night Concierge. Be ready to discuss how your previous experiences align with their expectations, especially in greeting guests and maintaining confidentiality. Prepare examples that showcase your ability to anticipate guest needs.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they celebrate employee achievements. This shows your genuine interest in being part of their award-winning family.
✨Practice Your Positivity
Since the role requires a positive approach, practice how you would handle challenging situations. Think of scenarios where you turned a negative experience into a positive one for a guest. This will help you convey your problem-solving skills and upbeat attitude during the interview.
