At a Glance
- Tasks: Greet and assist guests, ensuring a five-star experience at our luxury apartments.
- Company: Join the award-winning team at 15 Basil Street Apartments in Knightsbridge.
- Benefits: Enjoy a competitive salary, discounts, private medical insurance, and more!
- Other info: Immediate start available with excellent career development opportunities.
- Why this job: Be part of a fun, positive environment while making memorable moments for guests.
- Qualifications: Passion for hospitality and a friendly, approachable attitude.
The predicted salary is between 29000 - 29000 € per year.
Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Night Concierge at the 15 Basil Street Apartments. We are located in Knightsbridge, one-minute walk from the Knightsbridge station.
Some of our fabulous benefits you will enjoy as a Night Concierge are:
- £29,000 pa + discretionary meal allowance
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa’s across our properties
- Team member and Friends & Family rates across our properties
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Complimentary laundry
- Access to development plans, apprenticeships and world-class management development programmes including educational sponsorship
- Recommend a Friend incentive
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Night Concierge to join our Basil Street team on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences.
As a Night Concierge, your main duties and expectations for the role will include:
- Be present in the lobby when required in order to greet and assist guests in a polite and friendly manner in line with our LQA & AA Standards
- Ensure that all ad-hoc information provided to the guest is correct and reliable
- Be familiar and up to date with hotel offers and services (special packages, etc.)
- Maintain confidentiality of guests at all times
- Anticipate guest needs and use available knowledge in order to exceed guest expectations
- Maintain a positive approach at all times, especially when handling any issues or guests
We are… #1 apartment in London on TripAdvisor. We are more concerned with what’s in the glass, not whether it’s half full or empty, so if you feel this Night Concierge role is for you, come and pour some happiness into yours by joining our award-winning family today!
All applicants must be legally eligible to work in the UK.
Assistant Night Manager employer: Basil Street
Join a vibrant team at the 15 Basil Street Apartments in Knightsbridge, where we prioritise a positive work culture and employee well-being. Enjoy competitive benefits including a generous salary, extensive discounts, and opportunities for personal and professional growth through our development programmes. As part of our award-winning family, you'll contribute to creating memorable experiences for our guests while being recognised and rewarded for your efforts.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it comes to discussing how you can bring positive energy to their team.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance reflects your enthusiasm for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Night Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you bring positive energy to a team.
Tailor Your Application:Make sure to tailor your application specifically for the Night Concierge role. Highlight your relevant experience and skills that align with our values of delivering five-star service and creating memorable moments for guests.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and we can’t wait to read what you have to say about joining our award-winning family at 15 Basil Street Apartments.
How to prepare for a job interview at Basil Street
✨Know the Company Culture
Before your interview, take some time to research the company’s values and culture. Since they emphasise a positive and fun environment, think about how you can demonstrate your own positive energy and passion for customer service during the interview.
✨Prepare for Guest Scenarios
As a Night Concierge, you'll need to handle various guest situations. Prepare by thinking of examples from your past experiences where you exceeded guest expectations or resolved issues effectively. This will show that you can anticipate needs and maintain a high standard of service.
✨Familiarise Yourself with Offers
Make sure you know the hotel’s current offers and services. Being able to discuss these confidently during your interview will show that you’re proactive and genuinely interested in the role, which is key for a position that involves assisting guests.
✨Showcase Your Team Spirit
Since the company values teamwork and community, be ready to share examples of how you've contributed to a team in the past. Highlight any experiences where you’ve helped create a positive atmosphere, as this aligns perfectly with their mission of delivering memorable moments.
