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For Companies At a Glance
- Tasks: Support customers with IT issues, from desktop to cloud solutions.
- Company: Join a dynamic Managed IT Services team that values innovation and growth.
- Benefits: Enjoy flexible working options and a range of corporate perks.
- Why this job: Be part of a fast-paced environment where your skills can shine and make a difference.
- Qualifications: No specific experience required; just a passion for technology and problem-solving.
- Other info: Opportunities for career advancement and continuous learning in the tech field.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for more than one IT Support Engineer for our growing busy Managed IT Services team! Both are exciting and busy roles, with varied activities, supporting customer end users and systems.
Depending on skills, you might be more desktop support orientated, or have a wider IT Support Engineer role, covering MS 365, Cloud, Networks, Backups and Servers and Cyber Security.
IT Support Engineer employer: Basic Business Systems Ltd
Contact Detail:
Basic Business Systems Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as MS 365, Cloud services, and Cyber Security. Having hands-on experience or relevant certifications in these areas can significantly boost your chances of standing out.
✨Tip Number 2
Network with current IT Support Engineers or professionals in the Managed IT Services sector. Engaging with them on platforms like LinkedIn can provide you with insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare for technical interviews by practising common troubleshooting scenarios and questions related to desktop support and network issues. Being able to demonstrate your problem-solving skills in real-time will impress interviewers.
✨Tip Number 4
Showcase your customer service skills during the interview process. As an IT Support Engineer, you'll be interacting with end users, so highlighting your ability to communicate effectively and empathise with users will be crucial.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with desktop support, MS 365, cloud services, networks, backups, servers, and cyber security. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the role. Mention how your skills align with the company's needs and express your enthusiasm for joining their Managed IT Services team.
Highlight Relevant Certifications: If you have any certifications related to IT support, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or similar, be sure to include them in your application. This can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Basic Business Systems Ltd
✨Showcase Your Technical Skills
Make sure to highlight your technical expertise relevant to the role. Be prepared to discuss your experience with MS 365, cloud services, networks, backups, servers, and cyber security. Providing specific examples of past projects or challenges you've tackled can really impress the interviewers.
✨Demonstrate Problem-Solving Abilities
IT Support Engineers often face unexpected issues. During the interview, be ready to share how you've approached and resolved technical problems in the past. This will show your analytical thinking and ability to remain calm under pressure.
✨Emphasise Customer Service Skills
Since the role involves supporting end users, it's crucial to demonstrate your customer service skills. Share experiences where you successfully assisted users, ensuring they felt supported and valued. This will highlight your ability to communicate effectively and empathise with clients.
✨Research the Company
Before the interview, take some time to learn about the company’s values, culture, and the specific services they offer. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
