At a Glance
- Tasks: Deliver high-energy customer experiences and maintain studio atmosphere.
- Company: One City, a vibrant community-focused studio at Battersea Power Station.
- Benefits: Competitive pay, unlimited classes, and clear career progression.
- Other info: Flexible shifts with opportunities for growth in a fast-paced environment.
- Why this job: Join a dynamic team and energise our community every day.
- Qualifications: Enthusiasm, organisational skills, and a passion for creating great atmospheres.
Location: Battersea Power Station
Pay: £13 - £14/hr
One City is looking for a driven, high-energy individual to join our team as Front of House and help deliver our in-studio customer experience. This role is for those who understand that a high-performance studio requires more than just operational support — it requires focus on atmosphere and brand energy. You'll be a key part of the "live" environment, helping ensure energy levels are high, aesthetics are sharp, and every brand activation is executed with precision.
KEY RESPONSIBILITIES
- The Member Experience
- First Impressions: Deliver every first-timer greeting and studio walkthrough at the highest level — informative, high-energy, and welcoming.
- Instant Communication: Ensure member feedback and on-site queries are dealt with instantly.
- Refuel Management: Support the smoothie bar during your shift, ensuring quality control and speed of service for post-workout nutrition.
- Atmosphere & Energy
- Bring the Vibe: Contribute to the energy levels in the studio, keeping them aligned with the One City brand from open to close.
- Events & Collabs: Support studio events, themed classes, and brand collaborations, helping ensure flawless execution and maximum member engagement.
- Operational Excellence
- Precision Standards: Help keep the studios, changing rooms, and communal areas immaculate through regular checks.
- Shift Support: Assist with opening/closing procedures, making sure the studio is always "performance-ready.".
- Tech Readiness: Ensure all studio equipment and tech are ready for action before every session.
WHAT WE'RE LOOKING FOR:
- Energy & Drive: You thrive in a fast-paced environment and bring enthusiasm to every shift.
- Atmosphere Driven: You understand how to influence the energy of a room.
- Organised: You enjoy the logistics of a busy floor and juggling multiple tasks.
- Team Player: You take direction well, work well with others, and lead by example in your own corner of the studio.
THE LOGISTICS
- Flexibility is Key: Our community moves early and stays late. Shifts can start as early as 5:30am or finish as late as 8:30pm.
- Weekend Energy: We're open 7 days a week, so regular weekend work is required.
WHY ONE CITY?
- Competitive Pay: £13 - £14/hr.
- UNLIMITED One City classes (Run City & Cycle City).
- Clear Progression: A direct path for those looking to move into Studio Lead and beyond.
Front of House/ Customer Experience - One City employer: baseskillsacademy
At baseskillsacademy, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to excel. As a Premium Chocolate Retail Lead, you will not only have the chance to inspire your team but also benefit from comprehensive training and development opportunities tailored to enhance your career in luxury retail. Located in a bustling area, our store offers a unique environment where creativity and passion for exceptional customer service thrive, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House/ Customer Experience - One City
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like baseskillsacademy and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at baseskillsacademy and let us see your personality shine through!
We think you need these skills to ace Front of House/ Customer Experience - One City
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and baseskillsacademy.
Get Familiar with Our Brand:Before applying, take some time to learn about baseskillsacademy and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at baseskillsacademy
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress baseskillsacademy.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which baseskillsacademy will surely appreciate.
