Assistant Manager - Lead People & Service Excellence

Assistant Manager - Lead People & Service Excellence

Full-Time 30000 - 40000 £ / year (est.) No working from home possible
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At a Glance

  • Tasks: Support daily operations and inspire your team in a vibrant matcha café.
  • Company: Join the fast-growing JENKI family, spreading joy through matcha in Central London.
  • Benefits: Enjoy competitive pay, free matcha, career development, and fun team events.
  • Other info: Be part of an exciting brand with opportunities for growth and creativity.
  • Why this job: Perfect for those passionate about hospitality and leadership in a supportive culture.
  • Qualifications: Experience in hospitality and a knack for coaching and inspiring others.

The predicted salary is between 30000 - 40000 £ per year.

baseskillsacademy is looking for an Assistant Manager to join the JENKI family in Greater London. This fast-growing brand focuses on delivering joy through matcha and is expanding with new locations across Central London.

In this role, you will support the Store Manager in daily operations while inspiring and coaching your team. We offer a fun, supportive culture, career development, free matcha, competitive pay, and team events.

If you’re passionate about hospitality and leadership, we’d love to meet you.

Assistant Manager - Lead People & Service Excellence employer: baseskillsacademy

At baseskillsacademy, we pride ourselves on being an excellent employer that fosters a vibrant and supportive work culture in the heart of Greater London. Our commitment to employee growth is evident through our career development opportunities, while our fun team events and competitive pay ensure that you feel valued and engaged. Join us in delivering joy through matcha and be part of a dynamic team that celebrates hospitality and leadership.

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Contact Details:

baseskillsacademy Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Assistant Manager - Lead People & Service Excellence

Tip Number 1

Network like a pro! Reach out to people in the hospitality industry, especially those who work at JENKI or similar brands. A friendly chat can open doors and give you insider info on what they’re looking for.

Tip Number 2

Show your passion for matcha and hospitality during interviews. Share your experiences and how you’ve inspired teams in the past. We want to see that spark in you!

Tip Number 3

Prepare some questions about the company culture and team events. This shows you’re genuinely interested in being part of the JENKI family and not just after a job.

Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.

We think you need these skills to ace Assistant Manager - Lead People & Service Excellence

Leadership Skills
Coaching Skills
Hospitality Knowledge
Team Management
Operational Support
Communication Skills
Customer Service Orientation

Some tips for your application 🫡

Show Your Passion:When writing your application, let your enthusiasm for hospitality and leadership shine through. We want to see how much you love what you do and how you can inspire others in the JENKI family!

Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the Assistant Manager role. We’re looking for specific examples of how you've supported teams and contributed to service excellence.

Be Authentic:Don’t be afraid to show your personality in your application. We value authenticity and want to get a sense of who you are beyond just your qualifications. Let us know what makes you unique!

Apply Through Our Website:For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on board with the JENKI family!

How to prepare for a job interview at baseskillsacademy

Know Your Matcha

Since baseskillsacademy is all about delivering joy through matcha, make sure you brush up on your knowledge of matcha and its benefits. Being able to discuss your passion for the product will show your enthusiasm and fit for the brand.

Showcase Your Leadership Skills

As an Assistant Manager, you'll be inspiring and coaching your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. This will demonstrate your capability to support the Store Manager effectively.

Emphasise Your Hospitality Passion

This role is all about hospitality, so be ready to share why you love working in this field. Talk about your previous experiences in customer service and how you’ve gone above and beyond to create memorable experiences for customers.

Engage with Their Culture

baskillsacademy prides itself on a fun and supportive culture. Research their values and think about how you can contribute to that environment. During the interview, express your excitement about team events and career development opportunities.