At a Glance
- Tasks: Manage customer service operations and ensure a world-class experience for all customers.
- Company: Join a dynamic global organisation with a focus on growth and innovation.
- Benefits: Earn up to £19,000 with bonuses, flexible hours, and personalised benefits.
- Other info: Great training, promotion prospects, and a supportive team culture.
- Why this job: Take ownership of your centre and make a real impact in a fun environment.
- Qualifications: Experience in customer service and a passion for delivering results.
The predicted salary is between 19000 - 19000 £ per year.
This position sits at the heart of our growing global organisation; you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resources to manage your centre as though it’s your own business. You will have a wide range of responsibilities including:
- Managing anything and everything on site.
- Rising to every challenge and solving problems.
- Giving tours to prospective customers.
- Upselling to existing customers.
- Looking after our customers so well that each becomes a brand ambassador.
Compensation
Compensation will include bonus, commission and benefits, up to £19,000 based on a 20‑hour working week.
What We Can Do For You
- A fun, challenging and rewarding career.
- Great induction training and excellent ongoing learning and development.
- Fantastic promotion prospects.
- Generous, achievable incentives and sociable hours.
- Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About You
Ideally, you’ll have some experience of delivering against targets when leading a small, close‑knit team. You may have run a flexible workspace centre before, or a store, restaurant or any site with a high degree of customer focus. Alongside your customer service and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.
- Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
- Drive: your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
- Resilience: a relentless focus on business priorities, regardless of any obstacles placed in front of you.
Above all, you’ll be key to ensuring all our customers only ever receive a truly world‑class service. Your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.
Part-time Customer Service Manager in Tewkesbury employer: Basepoint Business Centres
Join a dynamic and supportive team as a Part-time Customer Service Manager, where you'll enjoy the autonomy to manage your centre like your own business. With a focus on personal growth, we offer excellent training, generous incentives, and a vibrant work culture that prioritises employee wellbeing. Located in a thriving environment, this role provides the perfect opportunity for those passionate about delivering exceptional customer service while enjoying flexible working hours.
Contact Details:
Basepoint Business Centres Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-time Customer Service Manager in Tewkesbury
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Basepoint Business Centres and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Basepoint Business Centres and let us see your personality shine through!
We think you need these skills to ace Part-time Customer Service Manager in Tewkesbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Basepoint Business Centres.
Get Familiar with Our Brand:Before applying, take some time to learn about Basepoint Business Centres and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Basepoint Business Centres
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Basepoint Business Centres.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Basepoint Business Centres will surely appreciate.
