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For Companies At a Glance
- Tasks: Manage technical queries, provide on-site support, and assist with IT hardware.
- Company: Join BaseBeyond, a dynamic global IT company with a collaborative spirit.
- Benefits: Enjoy flexible hours, insurance packages, and access to e-learning resources.
- Other info: Opportunities for growth in a vibrant international setting with engaging company events.
- Why this job: Be part of exciting IT projects and make a real impact in a global environment.
- Qualifications: IT training or strong IT affinity, plus experience in IT support and ticketing systems.
The predicted salary is between 30000 - 40000 £ per year.
Your Daily Business
- Error Handling & Technical Support: Manage and log error messages and technical queries, analyzing potential causes of issues.
- On-Site Support: Provide 1st and 2nd level support on-site and escalate issues to international teams as needed.
- User Assistance: Offer support for various IT issues, including Meeting Collaboration and Digital Genius areas.
- IT Hardware Management: Procure, catalog, and install IT hardware, and provide end users with necessary briefings.
- Project Involvement: Actively participate in IT projects such as rollouts, migrations, moves, and event support.
What makes you a good fit
- Relevant Qualifications: Ideally, you have completed IT training (e.g., IT Specialist for System Integration) or possess equivalent qualifications. Applications from professionals with a strong IT affinity are also welcome.
- IT Support Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow) is required.
- Technical Proficiency: Proficient in Windows 10/11, Microsoft 365, and Active Directory, with hands-on experience in network and server infrastructure.
- Customer Service Skills: Excellent communication skills and a strong customer service orientation.
- Motivated & Independent: Highly motivated with the ability to work independently and as part of a team.
- Flexibility: Willingness to undertake occasional business trips.
- Language Skills: Fluency in English written and spoken.
What you’ll love
- International Business Environment: Work in a dynamic, global company with ample growth opportunities.
- Insurance Package: Benefit from a range of insurances and pension support.
- Company Holidays: Enjoy additional time off on December 24th and 31st.
- E-Learning Platform: Access a variety of training resources to support your professional development.
- Flexible Working Hours: Enjoy flexible hours with a time account system.
- Company Events: Participate in engaging company events, including our annual Christmas Party.
- Future-Ready Flexibility: Start with a fixed-term contract that gives you the chance to grow with us. While the end date is defined, we see this as the beginning of a great collaboration - with potential for more.
About us
BaseBeyond aims to empower IT professionals to deliver excellence everywhere. Building on a solid foundation of IT expertise, we strive to surpass existing boundaries and embody our guiding principles: Empowering, Excellence, Everywhere. Are you ready to boost your career with a dynamic, international, yet medium-sized company? At BaseBeyond, you’ll be part of a team trusted by clients worldwide for our competent and reliable services. With operations in over 100 locations - including London, Munich, Madrid, Dubai, and Cape Town - we proudly offer IT services in 47 countries across Europe, Africa, and the Middle East. Since 2006 we have embraced growth and progress, developing managed IT services through pragmatic, reliable, and future-oriented approaches. Join us and use your skills to deliver the wow factor for our clients. At BaseBeyond, customer experience, innovation, and global collaboration define our mission. We look forward to getting to know you.
IT Service Analyst (m/f) in Slough employer: basebeyond
Contact Detail:
basebeyond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Analyst (m/f) in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry events, and join relevant online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer queries. This will help you showcase your problem-solving skills and technical proficiency during the interview.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings at BaseBeyond, where you can find roles that match your skills and aspirations.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace IT Service Analyst (m/f) in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Service Analyst role. Highlight your IT support experience, technical proficiency, and any relevant qualifications to show us you're the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your background aligns with our company values. Keep it engaging and personal – we want to see your personality!
Showcase Your Customer Service Skills: Since this role involves a lot of user assistance, make sure to highlight your excellent communication skills and customer service orientation. Share examples of how you've helped users in the past to demonstrate your ability to provide top-notch support.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at basebeyond
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Windows 10/11, Microsoft 365, and Active Directory. Be ready to discuss your hands-on experience with network and server infrastructure, as this will show your potential employer that you're not just familiar with the tools but can also troubleshoot effectively.
✨Show Off Your Customer Service Skills
Since the role involves a lot of user assistance, prepare examples of how you've provided excellent customer service in past IT support roles. Think about specific situations where you resolved issues or helped users understand complex tech concepts—this will highlight your communication skills and customer-oriented mindset.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems like ServiceNow, be sure to mention it! If not, do a bit of research on how these systems work and be prepared to discuss how you would manage and log error messages and technical queries. This shows you're proactive and ready to hit the ground running.
✨Be Ready for Project Discussions
Since the job involves participating in IT projects, think about any relevant experiences you have with rollouts, migrations, or event support. Prepare to discuss your role in these projects and how you contributed to their success. This will demonstrate your ability to work collaboratively and adapt to different project needs.