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For Companies At a Glance
- Tasks: Manage technical queries, provide on-site support, and assist with IT hardware.
- Company: Join a dynamic global company with exciting growth opportunities.
- Benefits: Enjoy flexible hours, insurance packages, and extra holidays.
- Other info: Access e-learning resources for your professional development.
- Why this job: Be part of innovative IT projects and make a real impact.
- Qualifications: IT training or strong IT affinity, plus experience in support roles.
The predicted salary is between 30000 - 40000 £ per year.
Your Daily Business
- Error Handling & Technical Support: Manage and log error messages and technical queries, analyzing potential causes of issues.
- On-Site Support: Provide 1st and 2nd level support on-site and elevate issues to international teams as needed.
- User Assistance: Offer support for various IT issues, including Meeting Collaboration and Digital Genius areas.
- IT Hardware Management: Procure, catalog, and install IT hardware, and provide end users with necessary briefings.
- Project Involvement: Actively participate in IT projects such as rollouts, migrations, moves, and event support.
What Makes You a Good Fit
- Relevant Qualifications: Ideally, you have completed IT training (e.g., 'IT Specialist for System Integration') or possess equivalent qualifications. Applications from professionals with a strong IT affinity are also welcome.
- IT Support Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow) is required.
- Technical Proficiency: Proficient in Windows 10/11, Microsoft 365, and Active Directory, with hands-on experience in network and server infrastructure.
- Customer Service Skills: Excellent communication skills and a strong customer service orientation.
- Motivated & Independent: Highly motivated with the ability to work independently and as part of a team.
- Flexibility: Willingness to undertake occasional business trips.
- Language Skills: Fluency in English written and spoken.
What You’ll Love
- International Business Environment: Work in a dynamic, global company with ample growth opportunities.
- Insurance Package: Benefit from a range of insurances and pension support.
- Company Holidays: Enjoy additional time off on December 24th and 31st.
- E-Learning Platform: Access a variety of training resources to support your professional development.
- Flexible Working Hours: Enjoy flexible hours.
IT Service Analyst (m/f) in London employer: BaseBeyond GmbH
Contact Detail:
BaseBeyond GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Analyst (m/f) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Service Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get ready for those interviews! Brush up on your technical skills, especially around Windows 10/11 and Microsoft 365. We recommend doing some mock interviews with friends or using online platforms to practice common IT support questions.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've helped users resolve issues in the past. Highlighting your communication skills can really set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from motivated candidates like you. Plus, it gives us a chance to see your enthusiasm for joining our dynamic team.
We think you need these skills to ace IT Service Analyst (m/f) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Service Analyst role. Highlight your technical proficiency, especially with Windows 10/11 and Microsoft 365, as well as any relevant IT support experience.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about IT support and how your background makes you a great fit for our team. Don’t forget to mention your customer service skills and any experience with ticketing systems like ServiceNow!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled technical issues in the past. We love seeing candidates who can demonstrate their analytical skills and ability to provide effective solutions under pressure.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BaseBeyond GmbH
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Windows 10/11, Microsoft 365, and Active Directory. Be ready to discuss your hands-on experience with network and server infrastructure, as this will show your potential employer that you're not just familiar with the tools but can actually use them effectively.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user assistance, be prepared to share examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or helped users feel supported, as this will highlight your communication skills and customer-oriented mindset.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems like ServiceNow, make sure to mention it! If not, do a bit of research on how these systems work and be ready to discuss how you would manage and log error messages and technical queries. This shows your proactive approach and readiness to adapt.
✨Be Ready for Project Discussions
Since the job involves participating in IT projects, think about any relevant experiences you have with rollouts, migrations, or event support. Prepare to discuss your role in these projects and how you contributed to their success, as this will demonstrate your ability to work both independently and as part of a team.