IT Support Specialist (m/f)

• Error Handling & Technical Support: Manage and log error messages and technical queries, analyzing potential causes of issues.

• On-Site Support: Provide 1st and 2nd level support on-site and escalate issues to international teams as needed.

• User Assistance: Offer support for various IT issues, including Meeting Collaboration and Digital Genius areas.

• IT Hardware Management: Procure, catalog, and install IT hardware, and provide end users with necessary briefings.

• Project Involvement: Actively participate in IT projects such as rollouts, migrations, moves, and event support.

• Relevant Qualifications: Ideally, you have completed IT training (e.g., IT Specialist for System Integration) or possess equivalent qualifications. Applications from professionals with a strong IT affinity are also welcome.

• IT Support Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow) is required.

• Technical Proficiency: Proficient in Windows 10/11, Microsoft 365, and Active Directory, with hands-on experience in network and server infrastructure.

• Customer Service Skills: Excellent communication skills and a strong customer service orientation.

• Motivated & Independent: Highly motivated with the ability to work independently and as part of a team.

• Flexibility: Willingness to undertake occasional business trips.

• Language Skills: Fluency in English written and spoken.

• International Business Environment: Work in a dynamic, global company with ample growth opportunities.

• Insurance Package: Benefit from a range of insurances and pension support

• Company Holidays: Enjoy additional time off on December 24th and 31st.

• E-Learning Platform: Access a variety of training resources to support your professional development.

• Flexible Working Hours: Enjoy flexible hours with a time account system.

• Company Events: Participate in engaging company events, including our annual Christmas Party.

BaseBeyond GmbH

Dundee Road, Slough SL1 4LG

Permanent, Dundee Road, Slough SL1 4LG