At a Glance
- Tasks: Manage technical queries, provide on-site support, and assist with IT projects.
- Company: Join a dynamic global company with exciting growth opportunities.
- Benefits: Enjoy flexible working hours, insurance packages, and extra holidays.
- Other info: Access e-learning resources and participate in fun company events.
- Why this job: Be part of a vibrant team and make a real impact in IT support.
- Qualifications: IT training or strong IT affinity, plus experience in support roles.
The predicted salary is between 30000 - 40000 £ per year.
Your Daily Business
- Error Handling & Technical Support: Manage and log error messages and technical queries, analyzing potential causes of issues.
- On-Site Support: Provide 1st and 2nd level support on-site and elevate issues to international teams as needed.
- User Assistance: Offer support for various IT issues, including Meeting Collaboration and Digital Genius areas.
- IT Hardware Management: Procure, catalog, and install IT hardware, and provide end users with necessary briefings.
- Project Involvement: Actively participate in IT projects such as rollouts, migrations, moves, and event support.
What Makes You a Good Fit
- Relevant Qualifications: Ideally, you have completed IT training (e.g., 'IT Specialist for System Integration') or possess equivalent qualifications. Applications from professionals with a strong IT affinity are also welcome.
- IT Support Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow) is required.
- Technical Proficiency: Proficient in Windows 10/11, Microsoft 365, and Active Directory, with hands-on experience in network and server infrastructure.
- Customer Service Skills: Excellent communication skills and a strong customer service orientation.
- Motivated & Independent: Highly motivated with the ability to work independently and as part of a team.
- Flexibility: Willingness to undertake occasional business trips.
- Language Skills: Fluency in English written and spoken.
What You’ll Love
- International Business Environment: Work in a dynamic, global company with ample growth opportunities.
- Insurance Package: Benefit from a range of insurances and pension support.
- Company Holidays: Enjoy additional time off on December 24th and 31st.
- E-Learning Platform: Access a variety of training resources to support your professional development.
- Flexible Working Hours: Enjoy flexible hours with a time account system.
- Company Events: Participate in engaging company events, including our annual Christmas Party.
- Future-Ready Flexibility: Start with a fixed-term contract that gives you the chance to grow with us. While the end date is defined, we see this as the beginning of a great collaboration - with potential for more.
IT Service Analyst (m/f/d) employer: BaseBeyond GmbH
Join a dynamic global company as an IT Service Analyst, where you will thrive in a supportive work culture that prioritises employee growth and development. With flexible working hours, comprehensive insurance packages, and access to an extensive e-learning platform, you will have the tools and opportunities to advance your career while enjoying additional time off during the festive season. Our engaging company events foster a sense of community, making this an excellent place for motivated individuals looking for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Analyst (m/f/d)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Service Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and customer service scenarios. We recommend practising common interview questions related to error handling and user assistance, so you can showcase your expertise confidently.
✨Tip Number 3
Don’t forget to leverage our website for job applications! It’s super easy to apply directly through us, and you’ll get access to all the latest opportunities tailored to your skills and interests.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Mention something specific from your conversation to show your enthusiasm and reinforce why you’re the perfect fit for the role.
We think you need these skills to ace IT Service Analyst (m/f/d)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Service Analyst role. Highlight your IT support experience and any relevant qualifications to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your background aligns with our needs. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Technical Skills:Don’t forget to mention your proficiency in Windows 10/11, Microsoft 365, and any experience with ticketing systems like ServiceNow. We love seeing candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at BaseBeyond GmbH
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Windows 10/11, Microsoft 365, and Active Directory. Be ready to discuss your hands-on experience with network and server infrastructure, as this will show your potential employer that you're not just familiar with the tools but can actually use them effectively.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user assistance, be prepared to demonstrate your excellent communication skills. Think of examples where you've successfully resolved IT issues for users, highlighting your customer service orientation. This will help you stand out as someone who can handle technical queries with a friendly approach.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems like ServiceNow, make sure to mention it! If not, do a bit of research on how these systems work. Being able to talk about how you would manage and log error messages will show that you understand the workflow and can hit the ground running.
✨Be Ready for Project Discussions
Since the job involves participating in IT projects, think about any relevant experiences you have with rollouts, migrations, or event support. Prepare to discuss your role in these projects and how you contributed to their success. This will demonstrate your ability to work both independently and as part of a team.
