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- Tasks: Support employees with IT issues, from device setup to troubleshooting.
- Company: Join BaseBeyond, a dynamic international company empowering IT professionals globally.
- Benefits: Enjoy flexible hours, extra holidays, and comprehensive insurance for peace of mind.
- Why this job: Be part of a team that values growth, collaboration, and delivering excellence.
- Qualifications: Strong IT affinity and communication skills; experience in IT support is a plus.
- Other info: Permanent contract with opportunities for career development and training resources.
The predicted salary is between 30000 - 42000 £ per year.
- Customer Experience: IT service is all about delivering a great experience. You ensure employees receive reliable and friendly support that helps them stay productive.
- On-Site Support: You provide 1st and 2nd level support for day-to-day IT needs, including device setup, access issues, and troubleshooting. For more complex cases, you coordinate with our international IT team.
- User Assistance: Meetings and events can be stressful – be the one who keeps a cool head and offer support for various IT issues and technical preparations,
- Error Handling & Technical Support: Nothing works without good documentation. Your eye for detail and quality helps to manage and log error messages and technical queries, analyzing potential causes of issues.
- IT Hardware Management: You procure, catalog, and install IT hardware, and provide end users with necessary briefings.
- Project Involvement: Every now and then, you actively participate in IT projects such as deployments, migrations, moves, and event support. Sometimes also larger roles might come your way to give you new insights in other dimensions and responsibilities.
What makes you a good fit
- Qualifications: Sure, a completed IT training would be great. But if you have a strong IT affinity and already relevant experience you are more than welcome to apply.
- Mindset: Excellent communication skills, strong customer service orientation and reliability are what set you apart – great, we´re not into micromanaging.
- Motivation: Working pro-actively in a team is not an issue but you are also not afraid to save the day on your own? Awesome!
- IT Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow) is a nice-to-have, but we can teach you if you let us.
- Technical Skills: Comfortable with Windows 10/11, Microsoft 365, and user management (e.g., Active Directory).
- Flexibility: Willingness to support occasional business travel or IT changes outside regular hours.
- Language: English is required for internal communication.
What you’ll love
- Global Impact: Be part of a dynamic international company where your work supports teams across borders and cultures.
- Security & Peace of Mind: Enjoy a comprehensive insurance package including pension support – because your future matters.
- Extra Time to Recharge: Take advantage of additional company holidays on December 24th and 31st to spend time with loved ones.
- Grow With Us: Our e-learning platform gives you access to a wide range of training resources to boost your skills and career.
- No Minute Lost: Benefit from flexible working hours and a time account system – so you never lose a single minute.
- Celebrate Together: Whether it´s a Christmas or summer event, we love creating moments that go beyond just being colleagues.
- Long-Term Stability: Start your journey with a permanent contract that supports your career development and job security.
About us
BaseBeyond aims to empower IT professionals to deliver excellence everywhere.
Building on a solid foundation of IT expertise, we strive to surpass existing boundaries and embody our guiding principles: Empowering, Excellence, Everywhere.
Are you ready to boost your career with a dynamic, international, yet medium-sized company? At BaseBeyond, you’ll be part of a team trusted by clients worldwide for our competent and reliable services.
With operations in over 100 locations – including London, Munich, Madrid, Dubai, and Cape Town – we proudly offer IT services in 47 countries across Europe, Africa, and the Middle East. Since 2006 we have embraced growth and progress, developing managed IT services through pragmatic, reliable, and future-oriented approaches.
Join us and use your skills to deliver the wow factor for our clients. At BaseBeyond, customer experience, innovation, and global collaboration define our mission.
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IT Service Analyst (m/f/d) employer: BaseBeyond GmbH
Contact Detail:
BaseBeyond GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Analyst (m/f/d)
✨Tip Number 1
Familiarise yourself with common IT support scenarios, especially those related to Windows 10/11 and Microsoft 365. Being able to demonstrate your knowledge in these areas during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily focuses on delivering a great employee experience, think of examples from your past where you successfully resolved issues or provided exceptional support.
✨Tip Number 3
If you have experience with ticketing systems like ServiceNow, be prepared to discuss it. If not, consider researching how these systems work and their importance in IT support to show your proactive approach.
✨Tip Number 4
Highlight your flexibility and willingness to adapt to changing situations. Be ready to share instances where you've successfully managed unexpected challenges, as this aligns well with the dynamic nature of the role.
We think you need these skills to ace IT Service Analyst (m/f/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience and skills. Emphasise your familiarity with Windows 10/11, Microsoft 365, and any ticketing systems you've used, such as ServiceNow.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and your ability to work both independently and as part of a team. Mention specific examples of how you've successfully handled IT issues in the past.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to convey technical information clearly. Use concise language and avoid jargon where possible.
Highlight Your Problem-Solving Abilities: Provide examples in your application that demonstrate your analytical skills and attention to detail. Discuss how you've managed error messages or technical queries effectively in previous roles.
How to prepare for a job interview at BaseBeyond GmbH
✨Showcase Your Customer Service Skills
As an IT Service Analyst, your ability to provide excellent customer support is crucial. Prepare examples of how you've successfully resolved issues for users in the past, highlighting your communication skills and friendly approach.
✨Demonstrate Technical Proficiency
Familiarise yourself with the technologies mentioned in the job description, such as Windows 10/11 and Microsoft 365. Be ready to discuss your experience with these systems and any relevant ticketing software, like ServiceNow.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific IT issues or user requests. Think through common scenarios you might face in the role and outline your troubleshooting process to demonstrate your analytical skills.
✨Emphasise Teamwork and Flexibility
The role requires both independent work and collaboration. Share experiences where you've successfully worked in a team, as well as instances where you've taken initiative on your own. Highlight your willingness to adapt to changing situations.