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For Companies At a Glance
- Tasks: Provide technical support, manage IT hardware, and assist users with various IT issues.
- Company: Join BaseBeyond, a dynamic international company empowering IT professionals.
- Benefits: Enjoy flexible working hours, e-learning resources, and additional holidays.
- Other info: Be part of a motivated team with excellent growth opportunities.
- Why this job: Boost your career in a global environment while making a real impact.
- Qualifications: IT training or strong IT affinity, plus experience in IT support required.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Responsibilities
- Error Handling & Technical Support: Manage and log error messages and technical queries, analyzing potential causes of issues.
- On-Site Support: Provide 1st and 2nd level support on-site and escalate issues to international teams as needed.
- User Assistance: Offer support for various IT issues, including Meeting Collaboration and Digital Genius areas.
- IT Hardware Management: Procure, catalog, and install IT hardware, and provide end users with necessary briefings.
- Project Involvement: Actively participate in IT projects such as rollouts, migrations, moves, and event support.
What Makes You a Good Fit
- Relevant Qualifications: Ideally, you have completed IT training (e.g., IT Specialist for System Integration) or possess equivalent qualifications. Applications from professionals with a strong IT affinity are also welcome.
- IT Support Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow) is required.
- Technical Proficiency: Proficient in Windows 10/11, Microsoft 365, and Active Directory, with hands-on experience in network and server infrastructure.
- Customer Service Skills: Excellent communication skills and a strong customer service orientation.
- Motivated & Independent: Highly motivated with the ability to work independently and as part of a team.
- Flexibility: Willingness to undertake occasional business trips.
- Language Skills: Fluency in English written and spoken.
What You’ll Love
- International Business Environment: Work in a dynamic, global company with ample growth opportunities.
- Insurance Package: Benefit from a range of insurances and pension support.
- Company Holidays: Enjoy additional time off on December 24th and 31st.
- E-Learning Platform: Access a variety of training resources to support your professional development.
- Flexible Working Hours: Enjoy flexible hours with a time account system.
- Company Events: Participate in engaging company events, including our annual Christmas Party.
- Future-Ready Flexibility: Start with a fixed-term contract that gives you the chance to grow with us, with potential for more.
About Us
BaseBeyond aims to empower IT professionals to deliver excellence everywhere. Building on a solid foundation of IT expertise, we strive to surpass existing boundaries and embody our guiding principles: Empowering, Excellence, Everywhere. Are you ready to boost your career with a dynamic, international, yet medium-sized company? At BaseBeyond, you’ll be part of a team trusted by clients worldwide for our competent and reliable services.
With operations in over 100 locations, including London, Munich, Madrid, Dubai, and Cape Town, we proudly offer IT services in 47 countries across Europe, Africa, and the Middle East. BaseBeyond is guided by a future-oriented vision, pursuing continuous improvement and global reach. Since 2006 our openness to growth and progress, allowing us to leverage our core competencies in creating managed IT services through pragmatic and exclusive approaches.
Join us, where your analytical skills will help deliver the \”wow\” factor to our clients. With a strong focus on customer experience and a drive for innovative solutions, you\’ll contribute to our mission of delivering excellence everywhere.
What you can expect from us:
- A highly motivated, international team with a great work environment
- Regular, performance-oriented salary increases as a sign of our appreciation
- Trusting cooperation between all levels of the hierarchy
- The chance to grow with us and discover new horizons
Seniority level
- Mid-Senior level
Employment type
- Contract
Job function
- Customer Service
- Industries: Software Development
Note: This refined description maintains core responsibilities and qualifications while removing clutter and ensuring proper HTML structure using allowed tags.
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IT Service Analyst (m/f) employer: BaseBeyond GmbH
Contact Detail:
BaseBeyond GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Analyst (m/f)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for an IT Service Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills, especially around Windows 10/11 and Microsoft 365. Practice common interview questions related to error handling and user assistance so you can impress the hiring team.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've helped users in the past. Highlight your ability to communicate effectively and resolve issues quickly – that's what they want to hear!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our dynamic team at BaseBeyond. Let's make it happen!
We think you need these skills to ace IT Service Analyst (m/f)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Analyst role. Highlight your relevant qualifications and experience, especially in IT support and ticketing systems like ServiceNow. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: Don’t forget to showcase your technical proficiency in Windows 10/11, Microsoft 365, and Active Directory. Mention any hands-on experience with network and server infrastructure, as this will definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at BaseBeyond GmbH
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and Active Directory. Be ready to discuss your hands-on experience with network and server infrastructure, as well as any relevant IT support scenarios you've encountered.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user assistance, prepare examples that showcase your excellent communication skills and customer service orientation. Think about times when you turned a frustrated user into a satisfied one!
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems like ServiceNow, be prepared to talk about it. If not, do some research on how these systems work and be ready to explain how you would manage and log error messages and technical queries.
✨Be Ready for Project Discussions
This role involves participating in IT projects, so think about any past experiences you have with rollouts, migrations, or event support. Be ready to discuss your role in those projects and how you contributed to their success.