Role: Senior Account Manager
Contract: Full Time
Location: London (Hybrid)
Hours: 37.5 hours
Position overview
Multi award winning managed hosted solution provider Base Media Cloud is seeking a Senior Account Manager.
This is a fantastic opportunity for a candidate looking to advance their career in the high-growth cloud and Software-as-a-Service market – within the video and multimedia workflow market.
We are seeking an experienced Senior Account Manager to join our team and help drive the growth of our fast-growing company. As a Senior Account Manager, you will take ownership of managing key accounts, nurturing relationships with customers, acting as a strategic partner and trusted advisor, whilst managing communication externally and internally with key stakeholders for maximum customer satisfaction and long-term retention.
You will work closely with cross-functional teams—including sales, marketing, technology, and customer enablement teams—to service client needs and business goals. Your responsibilities will include continuous account management for existing services, identifying and pursuing opportunities for upselling and cross-selling, developing tailored strategies that align with customer objectives, and ensuring a seamless and positive customer experience throughout the entire lifecycle.
A core part of your role will be to monitor account health, proactively address potential issues, and drive initiatives that support long-term customer satisfaction, loyalty, and retention. By building strong, value-driven partnerships, you will contribute directly to the growth and success of both your clients and our business.
- Experience managing multiple mid-market to enterprise tier accounts, ideally in a media services, SaaS, cloud services, or technology environment.
- Good technical aptitude with the ability to quickly learn and effectively communicate technical concepts to a diverse customer base – supported by expert colleagues.
- Experienced in handling complex negotiations, renewals, and service agreements with a range of clients.
- Good understanding of the media technology landscape and the ability to articulate the value of our solutions
- Excellent communication and interpersonal skills, with the ability to build strong relationships with key stakeholders, communicate technical concepts in non-technical language, to resolve conflicts, misunderstandings and disagreement constructively.
- Excellent attention to detail, documentation and data analysis.
- Ability to think strategically, identify opportunities, and develop creative solutions to drive growth.
- Self-starter with a strong work ethic and the ability to work independently in a fast-paced environment.
- Good analytical and problem-solving skills with the ability to identify issues or problems early, gather requirements and proactively and enable the delivery of high-quality solutions.
Senior Account Manager in London employer: BASE
At Base, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Cloud Systems Engineer, you will benefit from a supportive environment that prioritises professional growth, with ample opportunities for continuous learning and development. Located in a fast-paced scale-up setting, our team is dedicated to optimising cloud-native media services, ensuring that your contributions are both meaningful and impactful.
