Customer Enablement Manager/Specialist

[vc_row type=\”in_container\” full_screen_row_position=\”middle\” column_margin=\”default\” column_direction=\”default\” column_direction_tablet=\”default\” column_direction_phone=\”default\” scene_position=\”center\” text_color=\”light\” text_align=\”left\” row_border_radius=\”none\” row_border_radius_applies=\”bg\” overflow=\”visible\” overlay_strength=\”0.3\” gradient_direction=\”left_to_right\” shape_divider_position=\”bottom\” bg_image_animation=\”none\” gradient_type=\”default\” shape_type=\”\”][vc_column top_padding_desktop=\”4%\” constrain_group_100=\”yes\” bottom_padding_desktop=\”4%\” left_padding_desktop=\”5%\” constrain_group_101=\”yes\” right_padding_desktop=\”5%\” column_element_direction_desktop=\”default\” column_element_spacing=\”default\” desktop_text_alignment=\”default\” tablet_text_alignment=\”default\” phone_text_alignment=\”default\” background_color=\”#1a1a1a\” background_color_opacity=\”1\” background_hover_color_opacity=\”1\” column_backdrop_filter=\”none\” column_shadow=\”none\” column_border_radius=\”20px\” column_link_target=\”_self\” column_position=\”default\” gradient_direction=\”left_to_right\” overlay_strength=\”0.3\” width=\”1/1\” tablet_width_inherit=\”default\” animation_type=\”default\” bg_image_animation=\”none\” border_type=\”simple\” column_border_width=\”none\” column_border_style=\”solid\” column_padding_type=\”advanced\” gradient_type=\”default\”][vc_column_text css=\”\” text_direction=\”default\”] Role: Customer Enablement Manager or Specialist Contract: Full Time Location: London (Hybrid) Hours : 37.5 hours Position overview As a multi-award-winning managed service provider, base is seeking a Customer Enablement Manager or Specialist. This is a fantastic opportunity for a candidate looking to advance their career in the high-growth cloud and Software-as-a-Service market. We are seeking an experienced Customer Enablement Manager to join our team and help drive the growth of our fast-growing company. In this role, you will be responsible for driving platform and product adoption across key accounts by providing technical expertise, training, and workflow guidance. You will play a critical part in accelerating customer onboarding, driving product adoption, and empowering users through strategic enablement programs. You will work closely with our Sales, Marketing, and Account Management teams to ensure all customers are getting the most out of the service we provide, and you will play a key role in ensuring customer satisfaction and retention. Key Responsibilities: Assist customers to define workflows , ensuring they align with their unique business requirements and objectives Design and deliver onboarding and training programmes to ensure customers are trained effectively for success on the platform Conduct in-person and online training tailored to different user roles and industries Deliver ongoing workflow support and feature training across our product suite, driving user adoption and fostering growth within accounts Create user guides, tutorials, knowledge base articles , and videos to enable our customers to get the most out of the platforms. Track feature requests from customers, working with SAAS vendors and product teams to deliver a roadmap Learn new product features and translate them into effective customer training initiatives Establish and document workflows and customer use cases for internal use for Sales, Support, and Marketing Assist in pre-sales product demos to help win new business Maintain customer facing product documentation that helps users learn features and best practices Work with Account Managers to provide the right enablement materials at key points in the customer journey Collaborate with cross-functional teams , including Sales, Marketing, Account Management, Professional Services, and Engineering, to ensure that customer expectations are being met Continuously expand your knowledge and stay current with all new product feature developments to become an expert in all base Software-as-a-Service products and workflows Host product workshops to deepen customer expertise and share best practices Skills and Attributes: Prior experience with Backlight’s Iconik MAM platform is highly desired 3+ years of experience in a “hands-on” SAAS role within the media or media technology industry Strong experience in administering or using Software-as-a-Service, Media Asset Management services, and cloud solutions (Preferably; Iconik, Lens, LucidLink, and AWS) Strong technical aptitude with the ability to quickly learn and effectively communicate technical concepts to a diverse customer base Strong understanding of the media technology landscape and the ability to articulate the value of our solutions Excellent communication and interpersonal skills, with the ability to build strong relationships with key stakeholders, communicate technical concepts in non-technical language, to resolve conflicts, misunderstandings, and disagreements constructively Ability to think strategically, identify opportunities, and develop creative solutions to drive growth Self-starter with a strong work ethic and the ability to work independently in a fast-paced environment Good analytical and problem-solving skills with the ability to identify issues or problems, gather requirements, and proactively enable the delivery of solutions Benefits: Employer Pension Scheme (we match your pension contributions at 5% every month) Life Assurance Scheme Staff Savings Benefits Scheme 25 days holiday + Public Holidays Experienced training for ongoing professional development Central London Office About Us: Cloud Native Media Services | Reimagining workflows in the cloud base is on a mission to democratize cloud services for all businesses, helping them to store, process, and manage content at scale with integrated online media solutions. base’ s one provider model offers affordable cloud storage, media asset management, and media workflow integrations. Each solution includes tailored support strengthened with ISO27001-certified security practices at every layer. We enable our customers to centralize, secure, and efficiently index media files in one content hub. base provides award-winning cloud services to a range of clients across multiple industries, including global online video brands like LADbible Group, cutting-edge sports podcasts such as High Performance, and prestigious film and broadcast studios such as Twickenham Film Studios and Narrative Entertainment. The culture at base is a core aspect of the business. The following values underpin the day-to-day working culture at the company: We are bold. We are honest. We are empathetic. We are collaborative. We are curious. How to Apply: We would love to hear why you want to work for base and what you will bring to the table. You can upload a cover letter below and tell us a bit more about you, your interests, and your experience. If you are successfully short-listed for an interview, one of our team will be in touch to discuss the next steps : Working with in-house engineers and 3rd-party vendor teams to provide feedback on test results and track/record remediations. Continuous products training, workflow design, and testing to become an expert in all base Software-as-a-Service products and workflows. Alternatively, please email your application directly to dan@base-mc.com [/vc_column_text][/vc_column][/vc_row] #J-18808-Ljbffr