International Sales Support

Salary: £26k to £30k / 40 hours per week

Location: Office based – Frankley, B45 Postcode

At Base Materials, we are experts in high-performance syntactic materials, serving a wide range of industries, including automotive, aerospace, marine, motorsport (including 9 out of the 10 F1 Teams) and more. Our success stems from delivering tailored, high-quality solutions to meet complex and demanding requirements.

You will play a pivotal role in supporting our business in the DACH region and across Eastern Europe. Fluent in the German language, along with a solid background in Sales support, will be essential for success in this role.

Why Join Us?

• Annual Profit share bonus.
• Enhanced contributory pension scheme.
• 33 days annual leave.
• Competitive salary.
• Employee Assistance Programme.
• Be part of a vibrant team dedicated to innovation and growth.

Key Tasks/Accountabilities:

• Manage export sales orders and prepare quotes for B2B clients.
• Utilise the CRM system for tracking client interactions and managing relationships.
• Support the Head of International Sales with close alignment on enquiries, quotes and administration.
• Appointment setting and diary management.
• Have/gain knowledge of various sectors to better serve clients.
• Understand local shipping, customs and legislation requirements and ensure all documentation are correct and meet legal obligations.
• Coordinate logistics for product delivery and ensure timely fulfilment.
• Raise various sales-related documents, including export and UK shipping documentation, certificates of conformity, dangerous goods certificates, job sheets for dispatch, credit notes etc.
• Provide excellent after sales support.
• Follow up on website and email customer enquiries.
• Provide general administrative support as needed to ensure smooth operations.

The Successful Applicant:

Essential:

• German speaking (both reading and writing).
• Two years or more in an administrative role.
• Sales support experience.
• Customer services experience.
• Experience working directly with customers on the phone.

Desirable:

• An administrative qualification – e.g. NVQ Business Administration.
• Knowledge of export processes and documentation.
• Sage 50/200 and Salesforce CRM experience.

Key Personal Attributes / Behavioural Competencies:

• Confident communicator.
• Articulate, numerate and literate – fully fluent in English.
• A methodical and logical approach.
• High degree of accuracy and attention to detail.
• Ability to build relationships & rapport.
• Flexibility & adaptability.