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For Companies At a Glance
- Tasks: Drive customer success and satisfaction for diverse clients using our innovative platform.
- Company: Base.com is a leading multi-channel management system trusted by thousands of sellers globally.
- Benefits: Enjoy an attractive salary, significant autonomy, and opportunities for international collaboration.
- Why this job: Join a fast-paced, customer-first culture with high growth potential and impactful work.
- Qualifications: 3-4 years in Customer Success or Account Management, strong communication, and analytical skills required.
- Other info: Work with cutting-edge SaaS solutions and be the voice of the customer internally.
The predicted salary is between 28800 - 48000 £ per year.
Base.com – Customer Success Specialist
Base.com is an All-in-One Multi-Channel Management System trusted by thousands of sellers worldwide. It offers proprietary SaaS solutions that help merchants scale, automate, and optimize their businesses across all sales channels.
Our platform includes modules for Order Management, Product Warehousing, Marketplace Listings, and Workflow Automation, with over 1300+ integrations including Amazon, eBay, Shopify, and many others. We operate in Poland and across Europe, the Americas, and Asia, with plans to expand further.
We are seeking a hands-on, customer-obsessed, and data-driven Customer Success Specialist to join our UK team. You will be responsible for driving customer retention, adoption, and satisfaction, working cross-functionally to ensure success and identify growth opportunities.
Experience & Skills
- 3–4 years in Customer Success, Account Management, or similar roles in B2B SaaS.
- Excellent communication and relationship management skills.
- Strong analytical skills and experience interpreting customer data.
- Experience with CRM and automation tools (HubSpot preferred).
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with e-commerce, logistics, or marketplace platforms.
- Understanding of customer lifecycle metrics (e.g., NPS, CSAT).
- Background in customer segmentation, onboarding, or growth campaigns.
Responsibilities
- Manage the post-onboarding lifecycle for SMB and enterprise customers.
- Drive product adoption, retention, and growth through proactive engagement.
- Develop and implement scalable Customer Success strategies.
- Monitor customer health using data and feedback.
- Lead business reviews, training, and value discussions.
- Identify churn risks and collaborate with sales/support for solutions.
- Represent the customer voice internally to inform product and leadership decisions.
- Maintain documentation and dashboards using tools like HubSpot and BI platforms.
What We Offer
- Competitive salary
- Opportunity to work with our own product and influence development
- Autonomy and high growth potential
- International team collaboration and growth opportunities
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Customer Success Specialist employer: Base.com
Contact Detail:
Base.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist
✨Tip Number 1
Familiarise yourself with Base.com's platform and its features. Understanding the specific tools and integrations they offer will help you speak confidently about how you can drive customer success using their solutions.
✨Tip Number 2
Highlight your experience with CRM and ticketing systems, especially HubSpot. Be prepared to discuss how you've used these tools in previous roles to enhance customer relationships and improve retention.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've interpreted customer data to generate insights. This could include discussing metrics like NPS or CSAT and how you've used them to drive customer engagement.
✨Tip Number 4
Demonstrate your understanding of the e-commerce landscape and marketplace platforms. Being knowledgeable about current trends and challenges in this space will position you as a valuable asset to the team.
We think you need these skills to ace Customer Success Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, Account Management, or client-facing roles within a B2B SaaS environment. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the e-commerce landscape. Mention specific experiences where you've driven customer retention or satisfaction.
Showcase Analytical Skills: In your application, provide examples of how you've used data to drive insights and improve customer health. Highlight any experience with CRM tools like HubSpot, as this is preferred by the company.
Demonstrate Communication Skills: Since excellent communication is key for this role, ensure your application reflects strong written skills. Use clear and concise language, and consider including examples of successful relationship management in your previous roles.
How to prepare for a job interview at Base.com
✨Understand the Product
Before your interview, take the time to familiarise yourself with Base.com's platform and its features. Knowing how the product works and its benefits will help you demonstrate your understanding of customer needs and how you can drive product adoption.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data in previous roles to improve customer satisfaction or retention. Highlight specific metrics you've worked with, such as NPS or CSAT, and be ready to explain how you interpreted this data to make informed decisions.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples from your past experience where you successfully managed customer relationships, addressed churn risks, or implemented growth strategies, and be ready to share these stories.
✨Demonstrate Communication Skills
As a Customer Success Specialist, strong communication is key. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've effectively communicated with clients in the past, whether through training sessions, business reviews, or regular check-ins.
