Implementation Specialist UK in Brighton

Base.com Brighton, England, United Kingdom

Implementation Specialist UKJoin Base – global leader revolutionizing e‐commerce! We are a technological powerhouse for sellers worldwide, providing an innovative all‐in‐one system. Our mission is to simplify the lives of online entrepreneurs by helping them automate processes, dynamically scale their businesses, and efficiently manage sales across multiple platforms. We operate globally, partnering with thousands of marketplaces and industry leaders such as Amazon, eBay, Shopify, DHL, and FedEx.

Our international team of experts works in Poland, Europe, the Americas, and Asia. We are proud of our spectacular growth – we\’re more than just another tech company. As one of the fastest‐growing platforms in the industry, we have seen dynamic growth over the past three years, expanding our revenue and our global customer base. We are building a culture centered on real impact and collaboration, because our team is the heart of our innovation.

Responsibilities

Own and manage end‐to‐end onboarding projects for e‐commerce clients in the UK

Lead product walkthroughs, platform configuration, and API integrations with ERPs, shipping carriers, and marketplaces

Provide technical product training and onboarding support to merchants

Collaborate with Sales, Product, and Support teams to ensure customer satisfaction

Troubleshoot integration issues and coordinate with developers when needed

Develop reusable implementation templates, guides, and help centre articles

Contribute to customer success by driving adoption and helping clients optimise Base.com usage

Nice if you have

Comfort working with APIs, platform configuration tools, or basic scripting (e.g., HTML, PHP)

Familiarity with e‐commerce automation, shipping software, POS systems, or CRM tools

Has managed an e‐shop before

Startup experience and comfort working in fast‐paced environments

Coachable, agile and entrepreneurial

Requirements

2+ years of experience in e‐commerce, SaaS onboarding, solutions consulting

Experience with ERP integration, order processing systems, or retail operations

Understanding of e‐commerce workflows, logistics, catalog and inventory management

Strong project management and stakeholder communication skills

Fluent in English

Benefits

Real Impact: the opportunity to actively shape the global e‐commerce market and implement solutions that make a difference.

Global Team: inspiring collaboration with passionate professionals from diverse cultures and corners of the world

Dynamic Growth: the chance for professional and personal development within a company experiencing a phase of dynamic growth – grow with us!

Unlock your potential: Generous personal L&D budget and a transparent roadmap for your career growth

Peace of mind package: Comprehensive pension scheme, private healthcare, and holistic wellbeing support

Thrive in Brighton: Enjoy our modern office, frequent team socials, and a genuinely collaborative culture

Seniority level

Associate

Employment type

Full‐time

Job function

Other

Industries

IT Services and IT Consulting

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