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- Tasks: Support cats and their owners by assessing referrals and providing pet advice.
- Company: Join the UK's largest cat welfare charity making a difference.
- Benefits: Enjoy health benefits, 26 days' leave, and financial wellbeing support.
- Other info: Hybrid role with travel; must have a full UK driving licence.
- Why this job: Make a real impact for families and their pets in need.
- Qualifications: Experience in admin, pet care advice, and public-facing roles required.
The predicted salary is between 22000 - 27500 £ per year.
2 weeks ago – Be among the first 25 applicants.
Team: Lifeline
Location: Hybrid, covering the London and South East region with frequent travel
Work pattern: 9am-5pm, Monday to Friday
Salary: Up to £27,466.16 per year
Contract: 12-month fixed term contract
Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010.
This role requires a basic DBS check.
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Lifeline Caseworker
- Assessing referrals and admitting cats onto the service
- Providing pet advice and support to our volunteer foster carers
- Working with other stakeholders such as pet owners, domestic abuse support services, and internal Cats Protection employees or other agencies
- Extensive communication via phone, email and in person, as well as daily admin and extensive driving
About the Lifeline team
- Lifeline is a pet fostering service for anyone fleeing domestic abuse
- The majority of our referrals come from women fleeing domestic abuse via women-only services.
- The service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them.
- Our team consists of a National Lifeline Manager, Lifeline Manager and Lifeline Caseworkers
What we’re looking for in our Lifeline Caseworker
- Good all-round experience of performing administrative duties in a busy service
- Previous professional experience giving pet care advice
- Previous experience in a public-facing role
- An understanding of the problems experienced by families fleeing domestic abuse with pets
- A confident self-starter who has had experience of working with volunteers and home visiting
- A full, manual UK driving licence and comfortable driving a van
- Good working knowledge of Microsoft Office
- Experience of working in the animal welfare sector and able to provide basic cat welfare and behaviour advice
What we can offer you
Range of health benefits
26 days’ annual leave plus bank holidays, increasing with length of service
Salary Finance, which empowers you to take control of your financial wellbeing
And much more – to learn about it, visit the Cats Protection website.
Interested? Here’s how to apply
Application closing date: 19 October 2025
Virtual interview date: W/C 27 October 2025
Please note, we do not accept applications or speculative CVs from agencies.
Application process can be simplified for candidates who require adjustments – please email recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
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Lifeline Caseworker employer: Bascats
Contact Detail:
Bascats Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifeline Caseworker
✨Tip Number 1
Get to know the organisation! Research Cats Protection and their Lifeline service. Understanding their mission and values will help you connect with the interviewers and show that you're genuinely interested in making a difference for cats and their owners.
✨Tip Number 2
Practice your communication skills! Since this role involves extensive communication, think about how you can demonstrate your ability to engage with pet owners and volunteers effectively. Role-play common scenarios or questions you might face during the interview.
✨Tip Number 3
Showcase your experience! Be ready to share specific examples from your past roles that highlight your administrative skills, public-facing experience, and any work you've done with volunteers. This will help us see how you fit into the Lifeline team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our amazing team at Cats Protection. Don’t miss out on this opportunity!
We think you need these skills to ace Lifeline Caseworker
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We want to see how your background aligns with the Lifeline Caseworker role, so don’t hold back on showcasing your pet care advice and public-facing experience!
Show Your Passion: Let your love for animal welfare shine through in your application. We’re all about making life better for cats, so share any personal stories or experiences that demonstrate your commitment to this cause. It’ll make your application stand out!
Be Clear and Concise: When filling out your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points are easy to read. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Bascats
✨Know Your Stuff About Cats
Make sure you brush up on your cat welfare knowledge before the interview. Understand common behaviours and care needs, as well as how to provide advice to pet owners. This will show that you're not just passionate but also knowledgeable about the role.
✨Show Empathy and Understanding
Since this role involves working with families fleeing domestic abuse, it's crucial to demonstrate empathy during your interview. Be prepared to discuss how you would handle sensitive situations and support both the pets and their owners effectively.
✨Highlight Your Admin Skills
The Lifeline Caseworker position requires strong administrative skills. Be ready to share examples of your experience in busy environments, managing paperwork, and using Microsoft Office. This will help illustrate your ability to juggle multiple tasks efficiently.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work with volunteers. Think of past experiences where you've successfully navigated challenges, especially in public-facing roles, and be ready to share those stories.