At a Glance
- Tasks: Support sales by managing orders and providing top-notch customer service.
- Company: Barton Storage Systems, a trusted supplier with over 60 years of excellence.
- Benefits: Gain valuable experience with potential for a full-time role after the apprenticeship.
- Other info: Flexible working hours and a supportive training environment.
- Why this job: Join a dynamic team and develop essential skills in customer service and administration.
- Qualifications: GCSE English and Maths at grade 4/C or above required.
The predicted salary is between 25000 - 32000 £ per year.
Reporting to the Customer Service Supervisor and located within the Customer Service Team, the Customer Service Representative (CSR) role involves providing crucial support to the sales team by managing administrative tasks and ensuring the smooth operation of sales processes and the overall efficiency of the Customer Service Office.
About the Employer
Barton Storage Systems, your trusted trade-only supplier with over 60 years of excellence serving the UK and international markets.
Through our UK distributor network, we deliver premium-quality storage equipment, innovative handling systems, and reliable access solutions that meet evolving industry demands.
What You'll Do
- Maintain accurate records, process orders, and assist in the coordination of sales activities.
- Utilise ERP software to process orders, track and analyse sales data, provide customer support, record keeping and generate quotations.
- Order Processing: Efficiently process sales orders, ensuring accuracy within a timely manner; coordinate with various departments to fulfil orders and address any discrepancies.
- Back
- Order
Processing: Regularly review and process new back orders; manage date changes for back orders in both customer orders and the ERP system; communicate and provide guidance to customers regarding revised dates; execute necessary actions to force back orders and ensure alignment with the original order; ensure accuracy by matching forced pick notes with customer notes; address and respond to progress and chase reports promptly.
- Customer
Support: Provide excellent customer service by responding to enquiries, resolving issues, and addressing customer concerns in a timely manner; collaborate with the sales team to ensure customer satisfaction and retention.
- Documentation and Record Keeping: Maintain accurate and up-to-date records of customer interactions, transactions, and sales activities.
- Communication and
Coordination: Act as a liaison between the Customer Service Team and other internal departments to facilitate information flow; communicate order status and updates to customers and internal stakeholders.
- Quotation Support: Prepare and issue sales quotations to customers; collaborate with the sales & commercial team to ensure quotes align with customer needs and company policies.
- Customer
- Service
- Team
Assistance: Support the Customer Service Team with administrative tasks, including managing customer portals up to the point of despatch; schedule and record outgoing stock deliveries to major clients efficiently.
- Attend to incoming calls and provide professional telephone support.
- Create and prepare export documentation.
- Initiate and manage the process of raising collections & insurance claims.
- Verify the accuracy of all printed pick notes against the system; ensure that pick notes are correctly forwarded to the transport department.
- Regularly manage and respond to emails in the sales inbox.
- Print and supplement new orders with any additional information.
- Process and fulfil proof of delivery (POD) requests efficiently.
- Maintain organised filing and archiving systems.
- Other ad‑hoc duties as and when required for the business.
- Data Entry and Analysis: Enter and maintain accurate data in the ERP system; assist in analysing sales data to identify trends and opportunities for improvement.
- Training Outcome
There may be the opportunity of a full-time position upon successful completion of the apprenticeship.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Team working
Qualifications
- Essential - GCSE English and Maths - 4/C or above
- Course Information
- Course: Business administrator (level 3)
- Level: 3
- Route: Business and administration
- Apprenticeship Level: Advanced
- Working Arrangements
- Working Week: Monday - Thursday, 9:00am - 5:00pm and Friday, 9:00am - 4:30pm
- Expected Duration: 1 Year 6 Months
- Training Provider
- City of Wolverhampton College
- #J-18808-Ljbffr
Customer Service Representative Apprenticeship in Wolverhampton employer: Barton Storage Systems Ltd
Barton Storage Systems is an exceptional employer, offering a supportive work culture that prioritises employee development and growth. With over 60 years of industry excellence, we provide our apprentices with hands-on experience in customer service and sales processes, alongside opportunities for full-time positions upon completion of the apprenticeship. Located in a dynamic environment, our team thrives on collaboration and innovation, ensuring that every employee feels valued and empowered to contribute to our success.
Contact Details:
Barton Storage Systems Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative Apprenticeship in Wolverhampton
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Barton Storage Systems Ltd.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Barton Storage Systems Ltd. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Representative Apprenticeship in Wolverhampton
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Barton Storage Systems Ltd.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Barton Storage Systems Ltd and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Barton Storage Systems Ltd
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Barton Storage Systems Ltd. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Barton Storage Systems Ltd will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
