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- Tasks: Support Arborist teams and manage customer interactions with a focus on service excellence.
- Company: Join Bartlett Tree Experts, a family-oriented company with over 118 years of experience.
- Benefits: Enjoy a competitive salary, health benefits, training opportunities, and a supportive work culture.
- Why this job: Make a real difference in customer service while working in a dynamic team environment.
- Qualifications: Proficient in Microsoft Office, excellent customer service skills, and a proactive team player.
- Other info: Opportunity for professional growth and a chance to contribute to a positive office culture.
The predicted salary is between 24000 - 36000 £ per year.
Key Duties
- Making outgoing calls to new and existing customers
- Liaising with customers at all levels
- Dealing with various financial procedures – taking credit card payments, credit notes, reconciliation, entering data and aged debtors
- Updating social media
- Office management duties
- The job role is very varied and would suit someone who is a team player, proactive and forward thinking. Applicants will need to be extremely organised, able to work independently, and have the ability to multi task. Excellent customer service skills are essential.
Applicants must have proven knowledge of Microsoft Outlook, Word and Excel and the ability to work with our company\’s in house computer systems (full training given).
Bartlett Tree Experts has over 118 years of experience in managing trees and growing people. We are an international tree and shrub care business with over 125 offices in the United States, Canada, Great Britain, and Ireland. Built on family values and the pursuit of scientific tree care, we are proud of the quality of our work, our level of service, our safety record and, most of all, our people. We have some amazing people in our business. At every level, our people are empowered to make a difference and as a result take pride in what they do. We have an exciting opportunity for an experienced Administration Assistant / Office Manager / Customer Service to support the Arborist Sales Representatives and the crews. The position is based at our office in Wormley, Surrey and also supports the New Forest Office. We are looking for an individual who understands the importance and value of a client and recognises the significance of team support. To find out more about what life is like at Bartlett, check us out on Instagram @LifeatBartlett.
Benefits
- A salary of circa £30000 dependent on skills and experience
- Established family run company – be part of a local office team with the support of the larger company
- Health and Wellbeing – we look out for your wellbeing by offering an Employee Assistance Programme for financial, health and wellbeing support and a Cycle to Work Scheme
- All required training and refresher training – we are fully committed to invest in the continued professional development for all our employees
- Employee Referral bonus
- Long Service Awards
- Discount scheme
- Company Pension
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Administrative Assistant / Customer Services Assistant employer: Bartlett Tree Experts
Contact Detail:
Bartlett Tree Experts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Assistant / Customer Services Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at Bartlett Tree Experts. A personal introduction can make all the difference in getting your foot in the door.
✨Tip Number 2
Show off your personality! When you get that interview, let your enthusiasm for the role shine through. Share your passion for customer service and how you can contribute to the team’s success.
✨Tip Number 3
Do your homework! Familiarise yourself with Bartlett Tree Experts’ values and services. This will help you tailor your responses during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Bartlett family and ready to take on the challenge.
We think you need these skills to ace Administrative Assistant / Customer Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrative Assistant / Customer Services Assistant role. Highlight your experience with customer service and office management, and don’t forget to mention your skills in Microsoft Office!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for our team at Bartlett Tree Experts. Keep it friendly and professional!
Show Off Your Team Spirit: We love team players! In your application, share examples of how you've worked well in a team before. This will show us that you understand the importance of collaboration in our supportive office culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Bartlett Tree Experts
✨Know Your Stuff
Before the interview, make sure you understand Bartlett Tree Experts' mission and values. Familiarise yourself with their services and how they support their clients. This will show that you're genuinely interested in the role and the company.
✨Show Off Your Skills
Be ready to discuss your experience with Microsoft Outlook, Word, and Excel. Prepare specific examples of how you've used these tools in previous roles, especially in customer service or administrative tasks. This will demonstrate your capability to handle the responsibilities of the job.
✨Customer Service is Key
Since this role involves liaising with customers, think of a few scenarios where you provided excellent customer service. Be prepared to share these stories during the interview to highlight your skills and approach to client interactions.
✨Team Player Attitude
Bartlett values teamwork, so be ready to discuss how you've contributed to a team in the past. Share examples of how you supported colleagues or collaborated on projects, showcasing your proactive and supportive nature.
