At a Glance
- Tasks: Supervise front of house operations and deliver exceptional customer service.
- Company: Join a multi award-winning catering company with a passionate team.
- Benefits: Enjoy a birthday day off, free lunches, and discounts at various outlets.
- Other info: Opportunities for personal growth and development through training programmes.
- Why this job: Make a real impact in a prestigious environment with excellent work-life balance.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 18900 - 23100 £ per year.
We're a multi award-winning contract catering company with a passionate team of food enthusiasts serving more than 45,500 satisfied customers every day.
We're now looking for an enthusiastic and customer-focused Front of House Supervisor to join us at a prestigious client site.
This is a Monday to Friday position, offering an excellent work-life balance with no weekend working, where service excellence is at the heart of everything we do.
The shifts are on Tuesday, Wednesday and Thursday.
About the Role
As Front of House Supervisor, you'll play a key role in delivering exceptional customer service and maintaining consistently high standards across all front of house operations.
You'll lead by example, engaging proactively with customers, supporting your team, and creating a positive, professional environment.
Working closely with the wider team, you'll help exceed client and company expectations while driving performance through training, development, motivation and engagement.
You will be responsible for
- Supervising day-to-day front of house operations.
- Completing daily administrative tasks
- Leading and motivating the team to deliver excellent service.
- Building strong relationships with customers and responding to their needs.
- Monitoring service standards and ensuring compliance with company procedures.
- Managing stock levels and supporting operational efficiency.
- Identifying opportunities to maximise sales and minimise costs.
- Assisting with financial monitoring to ensure budget targets are achieved.
- Supporting team training and development initiatives.
- Technology & Administration
Technology plays an important part in this role. You'll be confident using Microsoft Office applications, including:
- Word
- Excel
- Power Point
You'll use these tools to support daily operations, maintain records, analyse performance data, create reports and presentations, and communicate effectively with both clients and colleagues.
Confidence in using digital systems and adapting to new technologies is essential.
About You
We're looking for someone who
- Has excellent communication and customer service skills.
- Thrives in a fast-paced environment.
- Is organised and able to follow procedures and best practices.
- Takes pride in delivering outstanding customer experiences.
- Can effectively supervise, motivate and support a team.
- Has strong attention to detail and a proactive approach.
- Is comfortable using technology and digital systems.
Ideally, you will already hold
- Food Safety Level 2
- Health & Safety Level 2
While no other formal qualifications are required, you'll be encouraged to expand your knowledge through our training programmes and development opportunities.
At BM Caterers, we're committed to supporting both your personal and professional growth, helping you develop your skills and achieve your career goals.
- Our Benefits
- Annual day off for your birthday
- Monthly masterclasses with Michelin-starred chefs
- Fully funded development courses from Levels 2 to 7
- Discounts and cashback at a wide range of retail and leisure outlets
- Cycle-to-work scheme
- Freedom Friday: a paid day off to volunteer for a charity of your choice
- Free lunch every working day
- 24/7 access to the Mental Health Charter App
- Enhanced parental leave benefits
- Paid leave for fertility treatments
- Grandparent leave to support your loved ones with their new arrival
- Explore all benefits and more by visiting BM Caterers website
- #J-18808-Ljbffr
Front of House Supervisor - 24 hours in Salford employer: Bartlett Mitchell
BM Caterers is an excellent employer, offering a supportive work environment where employees can thrive in their roles as Vending Operations Specialists. With a strong emphasis on training and development, staff are encouraged to grow their skills while enjoying a collaborative culture that prioritises safety and accuracy. Located in a dynamic setting, the company provides meaningful employment opportunities that contribute to both personal and professional fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Supervisor - 24 hours in Salford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bartlett Mitchell. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bartlett Mitchell
Don't be shy about reaching out to Bartlett Mitchell directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Supervisor - 24 hours in Salford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bartlett Mitchell and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bartlett Mitchell
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
